Job Introduction
Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.
Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.
We are proud of our world‑famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!
Our Practice Model – “Our City, Our Children, Together ” – was chosen by colleagues, parents and carers, children, and young people to reflect our collective commitment to working collaboratively. It is more than just a practice model; it is a shared vision. Every part of this model has been co‑produced with the people who access and deliver our services. It represents our values, our relationships, and our belief that, by working together, we can create the best outcomes for children, young people, and their networks.
Be the friendly face at the heart of our Family Hub/Children’s Centre, helping to create a welcoming and supportive environment for families and visitors. In this varied and rewarding role, you’ll keep essential administration running smoothly—from managing records and bookings to helping shape more efficient online processes. As the first point of contact, you’ll greet visitors, manage enquiries in person, by phone and email, and ensure everyone feels supported and connected to the services they need.
The role:- The Apprentice Receptionist will be the first point of contact for the Family Hub/Children’s Centre, welcoming families and visitors, signing them in and helping them find what they need, including via phone or mailbox.
- Support the operational delivery of the Family Hub/Children’s Centre through maintaining effective administration processes, possibly further developing them to online processes. This can include filing records, booking rooms and activities.
- Respond to questions from families in person, over the phone and by email, ensuring they receive the right help.
- Register new families and explain what support and services are available.
- Signpost families to other local services and organisations that can help them.
- Organise session bookings, manage waiting lists and keep clear attendance records.
This role is fixed term for the purpose of completing the level 3 Business Administrator apprenticeship and will end 18 months after you start with us.
Our offer to you:- At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro‑rata if part‑time) – option to purchase further days.
- Agile working (role dependent) – a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception.
- Part of the Local Government Pension Scheme – option to join the AVC Scheme.
- Health and Wellbeing – offer including Employee Assistance Programme.
- Cycle to Work and Travel Pass Schemes.
- Drive Time – a salary sacrifice car lease scheme.
- Family‑friendly policies with enhanced leave.
- Discounted Gym Memberships.
- Employee Volunteering Scheme.
Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under‑represented groups who meet the minimum essential criteria for the role.
If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk.
Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.
