At a Glance
- Tasks: Lead digital experience improvements and manage engaging online content for members.
- Company: Liverpool Chamber of Commerce, a trusted voice for businesses since 1850.
- Benefits: Flexible working hours, 25 days holiday, healthcare scheme, and life assurance.
- Other info: Collaborative environment with opportunities for professional development.
- Why this job: Make a real impact on member engagement and drive digital innovation.
- Qualifications: Experience in digital marketing, CRM systems, and managing websites.
The predicted salary is between 33075 - 40425 £ per year.
Job Description
About Liverpool Chamber
Liverpool Chamber of Commerce is the authentic voice of business in the city, creating a culture of connected businesses to enable them to collectively thrive.
Trusted since 1850, the Chamber supports and represents businesses across every sector.
The Digital Experience Manager sits within the Membership Services team and plays a key role in ensuring members, partners and stakeholders receive an outstanding digital experience across every interaction.
About the role
The Digital Experience Manager will lead the development, delivery and continuous improvement of Liverpool Chamber's digital experience.
The role combines hands-on digital delivery with responsibility for improving digital systems, customer journeys, member engagement and commercial performance.
The post holder will identify opportunities to introduce new technology, automation and AI-enabled solutions, while ensuring digital platforms remain engaging, accessible and effective.
The role also includes line management responsibility for the Chamber's Content Creator, supporting their professional development, providing regular coaching and ensuring digital content aligns with organisational priorities.
Reports to: Director of Membership Services.
- Key duties and responsibilities
- Manage and continually improve the Chamber website and wider digital ecosystem.
- Develop digital journeys that improve membership acquisition, renewals, event bookings and member engagement.
- Own CRM data quality and support marketing automation and member communications.
- Lead digital marketing activity across websites, email and social channels.
- Produce performance dashboards using analytics and recommend improvements based on insight.
- Drive SEO, accessibility and website optimisation best practice.
- Research, recommend and implement digital innovation, automation and AI solutions that improve efficiency and customer experience.
- Work collaboratively with Membership, Events, Marketing, International Trade and external partners to deliver integrated campaigns.
- Lead the development of future digital products, online member services and portal enhancements.
- Ensure compliance with GDPR, accessibility standards and brand guidelines.
- Line manage the Content Creator, setting objectives, providing coaching, conducting regular one-to-ones and supporting their development and performance.
Person specification
- Relevant professional experience
- Experience managing websites, CRM systems and digital marketing platforms.
- Experience using analytics to improve digital performance.
- Experience managing or mentoring colleagues is desirable.
- Experience delivering digital transformation or continuous improvement initiatives
- Knowledge and skills
- Strong understanding of digital marketing, SEO and customer journey optimisation.
- Knowledge of CRM systems, automation platforms and AI productivity tools.
- Excellent analytical, communication and stakeholder management skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Confident using Microsoft 365 and web-based platforms.
- Personal attributes
- Collaborative and supportive leader.
- Passionate about innovation and continuous improvement.
- Commercially aware with a member-first mindset.
- Proactive, organised and able to work independently.
- Committed to developing others and creating a positive team culture.
- Other
- Ability to travel across the Liverpool City Region when required.
- Ability to attend Chamber events outside normal working hours when required.
- Organisational values and behaviours
The Digital Experience Manager is expected to embody Liverpool Chamber's values of Excellence, Trust, Respect and Resilience, fostering innovation, collaboration and a culture of continuous improvement.
Benefits
- Hours: 37.5 hours per week; flexible working between 7am-7pm, Monday to Friday; hybrid working permissible
- Holidays: 25 days, plus bank holidays increasing with length of service, plus birthday
- Pension: Employer Contribution up to 5%
- Healthcare: Medicash scheme after probationary period
- Life Assurance: Staff life insurance
- Other Benefits: Travel pass repay scheme, One flexi-day per quarter, Flexible working
Digital Experience Manager in Liverpool employer: Liverpool Chamber
Liverpool Chamber of Commerce is an exceptional employer, fostering a culture of collaboration and innovation since 1850. As a Digital Experience Manager, you will enjoy flexible working hours, generous holiday allowances, and opportunities for professional development while contributing to the vibrant business community in Liverpool. The Chamber prioritises employee growth and well-being, offering benefits such as a pension scheme, healthcare options, and a supportive work environment that values excellence and resilience.
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We think this is how you could land Digital Experience Manager in Liverpool
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We think you need these skills to ace Digital Experience Manager in Liverpool
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Liverpool Chamber, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
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How to prepare for a job interview at Liverpool Chamber
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Liverpool Chamber might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Liverpool Chamber.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
