At a Glance
- Tasks: Lead global accounts, driving customer success and collaboration across multiple markets.
- Company: Join LiveRamp, a leader in data collaboration and consumer privacy.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team culture focused on diversity, inclusion, and belonging.
- Why this job: Be at the forefront of innovative data strategies for top global brands.
- Qualifications: 10+ years in customer success or account management, with a strong grasp of data ecosystems.
The predicted salary is between 63000 - 77000 £ per year.
LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.
We are looking for a Senior Customer Success Manager to join the team out of our London office and serve as the International anchor for some of LiveRamp's largest and most strategic global accounts. In this role, you will partner closely with US-based Customer Success, Sales, and Technical Services colleagues to deliver a seamless, coordinated experience for multinational customers operating across the US, UK, Europe, APAC and beyond.
You will own the International relationship and workstreams for a portfolio of large, multi-market accounts — acting as the regional voice of the customer, driving adoption and value realisation locally, and ensuring global account strategy is executed consistently across every market. This role is ideal for an experienced CSM who thrives on complexity, enjoys cross-timezone collaboration, and wants to operate at the centre of global data collaboration strategies for household-name brands.
What You Will Do
- Serve as the International lead and day-to-day owner for large, multi-market global accounts, partnering with US-based account teams on shared account plans, success metrics, and executive engagement.
- Co-own global account strategy with US counterparts: align regional priorities, coordinate cross-market rollouts, and ensure a single, consistent customer experience across regions.
- Drive adoption and utilisation of the LiveRamp Data Collaboration Platform across all markets, identifying expansion opportunities and quantifying business value delivered.
- Build trusted relationships with senior customer stakeholders in the UK and Europe, from practitioners to C-level executives, and represent their needs in global account forums.
- Lead initiatives requiring collaboration across internal teams — product, technical services, finance, legal, privacy, and data ethics — on behalf of your customers.
- Monitor, analyse, and forecast customer usage and health; proactively address risks, manage escalations, and communicate progress to internal and external stakeholders.
- Support renewal and growth motions for the International components of global contracts, in partnership with US-based commercial owners.
- Champion regional considerations — including GDPR and evolving European privacy regulation — within global account plans and product feedback loops.
About You
- 10+ years in customer success, account management, or consulting roles within SaaS, ad tech, mar tech, or data-driven businesses, including experience with enterprise or global accounts.
- Proven success managing large, complex, multi-stakeholder accounts — ideally spanning multiple markets or regions.
- Comfortable collaborating daily across time zones; willing to flex working hours for regular overlap with US-based colleagues (typically afternoon/early-evening UK time).
- Strong grasp of the data and advertising ecosystem: identity, data collaboration, clean rooms, programmatic, measurement, and/or CDPs.
- Working knowledge of European data privacy frameworks (GDPR, ePrivacy) and how they shape customer data strategies.
- Excellent communication and executive-presence skills; able to translate complex technical concepts into clear business narratives.
- Analytical and commercially minded — comfortable with usage data, forecasting, and building value stories that support renewal and expansion.
- Self-starter who can operate autonomously as the senior regional presence for accounts headquartered elsewhere.
Bonus Points
- Direct experience with LiveRamp or comparable identity/data collaboration platforms.
- Experience working in a global account team model with distributed account leadership.
- Additional European language skills.
LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents.
Customer Success Manager in London employer: LiveRamp
LiveRamp is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong commitment to diversity and inclusion, employees are empowered to bring their authentic selves to work, fostering a culture of belonging and growth. The role of Senior Customer Success Manager not only provides opportunities for professional development but also allows you to engage with leading global brands, making a meaningful impact in the evolving landscape of data collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LiveRamp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LiveRamp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LiveRamp:Your cover letter is your chance to shine! Tell us why you want to work at LiveRamp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LiveRamp!
How to prepare for a job interview at LiveRamp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
