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For Companies At a Glance
- Tasks: Drive customer satisfaction and develop key relationships with Fortune 500 companies.
- Company: Join LivePerson, a leader in enterprise conversations, empowering brands like HSBC and Virgin Media.
- Benefits: Enjoy 28 days holiday, paid parental leave, and exclusive perks like discounts and professional development.
- Why this job: Be part of a diverse team that values innovation and personal growth in a remote-friendly environment.
- Qualifications: 10+ years in B2B SaaS sales with a proven track record of exceeding targets.
- Other info: We celebrate uniqueness and are committed to accessibility for all applicants.
The predicted salary is between 43200 - 72000 ÂŁ per year.
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LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
We are looking for a dynamic and results-driven Senior Strategic Client or Enterprise Account Executive to join our team in London region. This role is perfect for a motivated sales professional with a hunter mentality and a growth mindset. The ideal candidate will excel in acquiring new relationships with Fortune 500 companies and fostering strong connections with your existing client base. We seek individuals who can build positive, trusted relationships with key team members and C-suite decision-makers, helping customers maximize the value of their LivePerson investments. With a proven track record in sales and a commitment to growth, the ideal candidate will be instrumental in expanding our customer base and driving our company\’s growth through our customers’ success.
You will:
- Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts
- Develop and drive the overall long-term strategy for the account, aligned with the customer\’s business objectives
- Devise and execute a robust sales strategy, focusing on acquiring new clients (net new logos) by conducting research, identifying key players, qualifying leads to drive new business relationships, and growing value-add relationships with key decision makers by becoming a trusted advisor
- Have experience attracting and engaging with Fortune 100 organizations at the CxO level, primarily focused on strategic business priorities, including digital transformation in customer experience.
- Engage with existing and prospect organizations to position LivePerson products through strategic value-based selling, business case definition, return on investment analysis, references, and analyst data.
- Demonstrate the ability to develop a strategic point of view (POV) with brands, enhancing their current customer experience (CX) while positioning both LivePerson and yourself as thought leaders in the digital customer conversation space.
- Navigate complex sales processes involving multiple stakeholders and buyer groups, providing comprehensive organizational recommendations.
- Develop detailed account plans for prospects and existing clients within assigned territory.
- Utilize strategic account management techniques to nurture existing client relationships, ensuring retention and expansion of account spending.
- Collaborate effectively with internal teams and subject matter experts to facilitate the sales process.
You have:
- 10-12+ years of experience in Enterprise B2B SaaS sales.
- 4+ years of experience selling complex business applications/technology
- You embody a true “hunter”; you have experience generating pipeline and closing new business
- Demonstrated track record of consistently exceeding sales targets.
- Strong sales acumen with a creative problem-solving approach.
- Exceptional presentation and interpersonal skills, with the ability to engage with senior executives and foster productive relationships.
- Demonstrated intellectual curiosity and a drive to contribute to business growth.
- Experience working in a fast-growing company selling innovative products.
- Prefer experience with/understanding Retail / Hospitality / Travel
- Prefer experience with/understanding of selling Chief Operating Officer, Chief Experience Officer and Chief Information/Innovation Officers
- Prefer experience in co-selling with partners
- Health: medical, dental, vision, and wellbeing.
- Time away: vacation, dependent care, holidays, wellness days, and more
- Health: Medical, Dental and EAP.
- Time away: 28 days holiday + up to 5 Care Days.
- Family: Paid Parental Leave, maternity support.
- Development: Access to internal professional development resources.
- Additional: Group life insurance, exclusive perks and discounts and more.
Why you’ll love working here:
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we\’re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\’ personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.
LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales, Marketing, and General Business
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Industries
Software Development, Technology, Information and Media, and Information Services
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Enterprise Account Executive employer: LivePerson
Contact Detail:
LivePerson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Account Executive
✨Tip Number 1
Research the key players in Fortune 500 companies that you want to target. Understanding their business objectives and challenges will help you tailor your approach and demonstrate how LivePerson can add value to their operations.
✨Tip Number 2
Network with current and former employees of LivePerson or similar companies. They can provide insights into the company culture and sales strategies that work best, which can give you an edge during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully engaged with C-suite executives in the past. Highlighting your experience in building relationships at this level will showcase your ability to thrive in the Enterprise Account Executive role.
✨Tip Number 4
Familiarise yourself with the latest trends in Conversational AI and customer experience. Being knowledgeable about industry developments will position you as a thought leader and demonstrate your commitment to driving customer success.
We think you need these skills to ace Enterprise Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Enterprise B2B SaaS sales, particularly any achievements with Fortune 500 companies. Use metrics to demonstrate how you've exceeded sales targets and built strong client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific aspects of LivePerson's Conversational Cloud platform that resonate with you and how your skills align with their mission to enhance customer experiences.
Showcase Your Sales Strategy: Be prepared to discuss your approach to developing sales strategies. Include examples of how you've successfully navigated complex sales processes and engaged with C-suite executives to drive business growth.
Highlight Collaborative Skills: Since collaboration is key at LivePerson, emphasise your ability to work effectively with internal teams and subject matter experts. Provide examples of how you've facilitated the sales process through teamwork and communication.
How to prepare for a job interview at LivePerson
✨Research the Company and Its Products
Before your interview, take the time to understand LivePerson's Conversational Cloud platform and how it benefits its clients. Familiarise yourself with their key customers and recent innovations. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Prepare for Strategic Questions
Given the role's focus on developing long-term strategies for accounts, be ready to discuss your approach to strategic selling. Prepare examples of how you've successfully engaged with C-suite executives and navigated complex sales processes in the past.
✨Showcase Your Hunter Mentality
As a candidate with a 'hunter' mentality, highlight your experience in generating new business. Share specific metrics or achievements that showcase your ability to exceed sales targets and build relationships with Fortune 500 companies.
✨Demonstrate Your Problem-Solving Skills
LivePerson values creative problem-solving. Be prepared to discuss challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
