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For Companies At a Glance
- Tasks: Assist fans with ticketing queries and support major sporting events.
- Company: Join Ticketmaster Sport, part of the world's largest live entertainment company.
- Benefits: Enjoy competitive pay, healthcare, and access to free live events.
- Why this job: Be part of an exciting team that connects fans to live sports experiences.
- Qualifications: Customer service experience and a passion for sports are preferred.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Location: Manchester (Fully based in the office)
Division: Ticketing Operations, Ticketmaster Sport
Line Manager: Ticketing Operations Lead
Contract Terms: Fixed Term Contract (initially 5 months), 35 Hours per week (to business requirements), Monday to Sunday (5 of 7 days)
THE TEAM
Ticketing Operations provides a range of membership and ticketing support for major sporting clubs and events. We’re a diverse team with a genuine passion for providing excellent service to our clients and their supporters.
THE JOB
The summer period is traditionally an exciting time for Ticketing Operations at Ticketmaster Sport as our clients ramp up their preparations ahead of next season, cup finals take place, trophies are handed out for the season while there are also some major one-off events we will be supporting! Successful applicants will be fully trained on all our clients’ systems to equip them to offer all-round support in each of these areas according to constantly changing demands. Core responsibilities will involve interacting with fans via customer support phone lines and email, amongst other associated tasks.
WHAT YOU WILL BE DOING
- Providing membership support on behalf of sports clients/events via customer service phone lines to assist supporters with queries, sales and renewals.
- Processing email queries from supporters and customers to assist with sale and renewal processes.
- Establishing a solid understanding of company systems to provide the appropriate level of excellent customer service expected by clients.
- Accurately prepare membership items for dispatch and provide full membership benefits.
- Admin duties in preparation for events to ensure an efficient process in the build up to events, on the day support and delegated tasks from the management team.
- Supporting the Ticketing Operations Assistant Core Team in their responsibilities to assist in meeting targets.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Customer Service experience.
- Call Centre experience preferable.
- Excellent written English in order to professionally respond to customer queries via email.
- Proven history of consistently achieving targets.
- A basic knowledge of Microsoft Excel.
- An enthusiasm for sport is preferable.
YOU (BEHAVIOURAL SKILLS)
- Professional telephone manner
- Attention to detail
- Punctuality and time efficiency
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
- Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
- Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
- Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
- Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketing Operations Assistant (Fixed Term Contract) in Manchester employer: LiveNation
Contact Detail:
LiveNation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Operations Assistant (Fixed Term Contract) in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ticketmaster and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role involves interacting with fans, think about how you would handle different customer queries. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Be ready to showcase your teamwork abilities! During the interview, share examples of how you've worked well in a team before. Remember, at Ticketmaster, they value collaboration and believe that teamwork leads to success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join the Ticketmaster family!
We think you need these skills to ace Ticketing Operations Assistant (Fixed Term Contract) in Manchester
Some tips for your application 🫡
Show Your Passion for Sport: When you're writing your application, let your enthusiasm for sport shine through! Mention any relevant experiences or events you've been part of that showcase your love for the game. We want to see that you’re not just looking for a job, but that you genuinely care about the industry.
Tailor Your Application: Make sure to customise your application to fit the Ticketing Operations Assistant role. Highlight your customer service experience and any call centre skills you have. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Professional in Your Writing: Since you'll be responding to customer queries via email, it's crucial to demonstrate excellent written English in your application. Keep it clear, concise, and professional. This is your chance to show us how well you can communicate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us that you’re proactive and keen to join our team at Ticketmaster!
How to prepare for a job interview at LiveNation
✨Know Your Stuff
Before the interview, make sure you understand the role of a Ticketing Operations Assistant. Familiarise yourself with Ticketmaster's services and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Customer Service Skills
Since this role involves interacting with fans and providing excellent customer service, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your professional telephone manner and attention to detail during the interview.
✨Be Ready for Teamwork Questions
Teamwork is key in this role, so expect questions about how you've worked in teams before. Think of specific instances where you collaborated with others to achieve a goal. Emphasise your ability to support your colleagues and contribute to a positive team environment.
✨Express Your Passion for Sport
Since an enthusiasm for sport is preferable, don’t shy away from sharing your passion during the interview. Whether it's your favourite teams, events you've attended, or how you stay updated on sports news, showing your genuine interest can set you apart from other candidates.