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- Tasks: Support the UK Benefits team by handling inquiries and maintaining accurate records.
- Company: Join Live Nation, the leading live entertainment company with a fun and inclusive culture.
- Benefits: Flexible hours, competitive pay, and opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that values your contributions and celebrates successes together.
- Qualifications: Proficiency in Microsoft Excel and strong communication skills are essential.
- Other info: Enjoy a supportive environment with excellent career development opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Company: Live Nation
Department: Global Compensation & Reward
Location: Remote
Reports to: UK Benefits Partner
Working Hours: 20-25 per week (12 months Fixed Term)
Role Description
Assisting the UK & Global Benefits team with various support tasks, delivering efficient customer service to internal and external stakeholders, and maintaining accurate, up-to-date records and documentation. You will help ensure our employees have a smooth experience with their benefits and reward programs by handling inquiries, data, and administrative processes with care and efficiency.
What it’s like to work in the Team
We are a diverse, collaborative group of professionals who share a passionate commitment to putting our employees first. Our team fosters a fun, inclusive, and supportive atmosphere – we work hard, but we make time to celebrate successes together. The environment is fast-paced and dynamic (just like the live entertainment industry we support), yet we maintain an open and approachable culture. Everyone’s ideas and contributions are valued. We pride ourselves on building genuinely authentic relationships with our colleagues across the business. Team members support each other, whether troubleshooting a complex benefits question or pitching in during a busy period, ensuring we win as a team.
Who you are
Competencies / Skills / Knowledge / Experience
- Proficiency in Microsoft Excel – able to comfortably organize data, use spreadsheets for tracking, and perform basic analysis
- General IT and MS Office skills – competent with the Microsoft Office suite (Outlook, Word) and able to create basic presentations, PowerPoint skills
- Communication skills – clear and professional written and verbal communication style; comfortable responding to employee queries in a friendly, concise manner
- Organization & time management – ability to handle multiple tasks, keep things orderly, and meet deadlines in a fast-paced environment
- Attention to detail – high level of accuracy in reviewing documents, data entry, and processing information
- Eagerness to learn – quick to learn new systems and processes; able to pick up HRIS or benefits platforms (experience with Workday or Darwin is desirable)
- Customer service mindset – approachable and empathetic when dealing with employee questions or issues, striving to provide a positive experience
- Basic HR/benefits knowledge – understanding of or exposure to employee benefits and compensation concepts (desired).
- Experience – previous experience in an HR, benefits, or administrative/support role
Behaviours
- Attention to Detail: Meticulous in your work, ensuring accuracy and quality in every task.
- Customer Service Focused: Passionate about delivering a great experience to employees, with a helpful and positive attitude.
- Adaptable and Flexible: Comfortable adjusting to new challenges or changes in priorities. You remain composed and productive in a dynamic environment.
- Team Player: Collaborative by nature, willing to support colleagues and contribute to a team-centric culture. You celebrate team wins and communicate openly.
- Discreet and Trustworthy: Able to handle sensitive personal data with a high level of confidentiality and integrity.
- Proactive and Initiating: A self-starter who takes initiative. You seek out ways to improve processes and don’t hesitate to ask questions or suggest improvements.
What the role includes
- Serve as the first point of contact for the UK Benefits inbox, responding to employee queries within 72 hours. Escalate complex issues to the Reward & Benefits Advisor or UK Benefits Partner when necessary.
- Track and collate statistics on incoming benefits queries to help measure benefit usage and inform return-on-investment (ROI) analysis.
- Handle benefits invoice administration – review incoming invoices and backup documents, liaise with the Finance team and benefit providers regarding payments or discrepancies, and log all invoices on the master tracker.
- Administer employee reimbursement benefit requests in Workday – validate applications and supporting documents, record them in the master spreadsheet, and follow up with employees for any missing information.
- Data analysis and reporting – run regular reports from Workday and Darwin (our benefits platform), reconcile data, and chase up any missing or inaccurate information to keep records complete.
- Support the Reward & Benefits Advisor in collating global benefits data for various reporting needs or projects.
- Coordinate onboarding support: send out monthly welcome emails to new employees, schedule benefits induction sessions, and manage the team’s induction calendar invites.
- Contribute to general team administration and projects as needed, ensuring the smooth operation of reward and benefits programs.
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
Benefits Administrative Assistant employer: LiveNation
Contact Detail:
LiveNation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefits Administrative Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practice common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer's mind.
✨Tip Number 4
Apply through our website for the best chance at landing that Benefits Administrative Assistant role. We love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Benefits Administrative Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Benefits Administrative Assistant role. Highlight your relevant skills, like your proficiency in Microsoft Excel and customer service experience, to show us you’re the perfect fit!
Show Off Your Communication Skills: Since this role involves responding to employee queries, it’s crucial to demonstrate your clear and professional communication style. Use concise language in your application to reflect how you’d handle inquiries with a friendly tone.
Highlight Your Attention to Detail: We love candidates who are meticulous! Make sure to showcase any experiences where you’ve had to manage data or documents accurately. This will help us see that you can maintain the high standards we expect in our team.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at LiveNation
✨Know Your Benefits Basics
Before the interview, brush up on your knowledge of employee benefits and compensation concepts. Familiarise yourself with common terms and processes, as this will show your eagerness to learn and your understanding of the role.
✨Excel at Excel
Since proficiency in Microsoft Excel is key for this position, practice using spreadsheets to organise data and perform basic analysis. Be ready to discuss how you've used Excel in past roles or projects during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle queries with empathy and professionalism, as this aligns perfectly with the team's focus on delivering a great experience to employees.
✨Demonstrate Team Spirit
Be ready to talk about your experiences working in a team environment. Share specific instances where you collaborated with colleagues to solve problems or celebrate successes, as this will resonate well with the company's inclusive culture.