At a Glance
- Tasks: Support our Mortgage Platform and help users with tech issues in a friendly manner.
- Company: Join a dynamic tech company in central London with a focus on growth.
- Benefits: Enjoy hybrid working, performance bonuses, and a supportive environment.
- Other info: Engage in mentoring and training while exploring automation and AI tools.
- Why this job: Kickstart your tech career with structured development and real impact on user experience.
- Qualifications: A passion for technology and a desire to learn in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
Central London office (Fitzrovia) / hybrid (1-2 days in office per week)
The role
Are you keen to start a career in technology and build a long-term future in tech support? This is a permanent role with a structured two-year development plan, designed for someone who wants to step into the world of technical support and grow into a confident, well-rounded support professional. You will sit within the LiveMore Technical Team and work closely with colleagues across Engineering, QA and Operations. Your day-to-day will focus on supporting our people and our Mortgage Platform — making sure issues are triaged, investigated and resolved quickly, and that our users get a reliable, friendly service.
Over the two-year journey, you will build strong foundations in technical and user support, then progressively broaden your exposure into areas such as manual and automated testing, platform support and service improvement. It is a long-term pathway for someone who wants to specialise in technical support, with the option to develop secondary skills in support-related QA, testing and automation tooling as they grow.
To give you a clear sense of progression, your development will be structured across two broad phases:
- Year 1 — Foundations: Build core technical support skills, learn our systems, tools and ways of working, take ownership of day-to-day service desk tickets and shadow more experienced colleagues on complex issues.
- Year 2 — Broadening and specialising: Take more independent ownership of the support function, contribute to manual and automated testing of platform changes, support small improvement projects, and start to specialise in the areas of technical support, QA and automation that suit your strengths.
Responsibilities
- Tech Support Management: Take ownership of the tech support service desk, ensuring timely responses and high-quality resolutions for users across the business.
- Issue Investigation: Investigate and reproduce reported issues, gathering the information needed to support effective resolutions by the wider Technical Team.
- Bug Backlog Management: Manage the bug backlog by raising, prioritising and monitoring issues to ensure timely fixes and clear communication with stakeholders.
- Technical Team Collaboration: Work closely with the LiveMore Technical Team to support platform updates, troubleshooting and day-to-day technical operations.
- Mortgage Platform Support: Help maintain a smooth, reliable experience on the LiveMore Mortgage Platform, supporting updates, enhancements and routine checks.
- Testing Support: Assist with manual and automated testing of software features and fixes to uphold quality standards on the Mortgage Platform; develop this as a secondary skill over time.
- User & Systems Support: Help set up, configure and support end-user technology, accounts and access in line with our policies and security standards.
- Data Handling: Fulfil low-complexity data requests and support the team with routine reporting tasks.
- Automation & AI Tooling: Help identify opportunities to streamline support and platform tasks using automation, scripting and AI-assisted tools, with support and training provided.
- Documentation: Create and maintain user guides, FAQs and internal documentation to improve the user experience and reduce repeat issues.
- Personal Development: Engage actively with mentoring, training and feedback as part of your two-year development plan.
Experience and Competencies
- A strong interest in technology and a genuine desire to build a long-term career in technical support.
- Comfortable working with computers and common applications, with basic troubleshooting instincts.
- Logical problem-solving skills and a keen eye for detail.
- A helpful, patient and customer-focused approach — you enjoy helping people and explaining things clearly.
- Good written and verbal communication skills, with the ability to keep stakeholders informed.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Basic familiarity with tools such as Jira or other ticketing / bug-tracking systems is helpful but not essential.
- Willingness to learn the basics of testing and quality assurance as a secondary skill over time.
- Curious about automation and AI — keen to explore test automation, low-code tools and AI-assisted ways of working as part of the role.
Benefits and environment
- Growth shares.
- Annual performance bonus (cash and growth shares).
- High-quality working environment in a central London office in the heart of Fitzrovia.
- Hybrid working (3 days per week in office).
- Employer pension contribution.
- Salary-sacrifice pension scheme, saving marginal rate on contributions.
- Salary-sacrifice nursery voucher scheme, as above.
Junior Tech Support — Mortgage Platform Growth Path in London employer: LiveMore Mortgages
Join LiveMore as a Junior Tech Support professional in our vibrant Fitzrovia office, where you'll embark on a structured two-year development journey designed to cultivate your technical support skills. With a strong emphasis on employee growth, we offer a hybrid working model, competitive benefits including growth shares and performance bonuses, and a collaborative work culture that encourages innovation and continuous learning. This is an excellent opportunity for those eager to build a meaningful career in technology while enjoying the perks of a central London location.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Tech Support — Mortgage Platform Growth Path in London
✨Tip Number 1
Network like a pro! Reach out to people in the tech support field, especially those working at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common tech support scenarios. Think about how you'd handle user issues or troubleshoot problems. The more you rehearse, the more confident you'll feel when it counts!
✨Tip Number 3
Show off your passion for tech! During interviews, share your enthusiasm for learning new tools and technologies. Employers love candidates who are eager to grow and adapt in the fast-paced tech world.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Junior Tech Support — Mortgage Platform Growth Path in London
Some tips for your application 🫡
Show Your Passion for Tech:Let us know why you're excited about starting a career in tech support! Share your interest in technology and how you see yourself growing in this field. A genuine enthusiasm can really make your application stand out.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We want to see how your background aligns with the responsibilities of the role, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate good communication skills, so show us you can express your thoughts clearly!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LiveMore Mortgages
✨Know Your Tech Basics
Brush up on your technical knowledge, especially around common troubleshooting methods and the tools mentioned in the job description, like Jira. Being able to discuss these confidently will show your genuine interest in tech support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled problems in the past, whether in a work setting or personal projects. Highlight your logical thinking and attention to detail, as these are key traits for success in this role.
✨Demonstrate Your Customer Focus
Think of scenarios where you’ve helped others, whether in a customer service role or just assisting friends with tech issues. Emphasise your patience and ability to explain complex concepts clearly, as this is crucial for supporting users effectively.
✨Be Ready to Discuss Future Learning
Express your enthusiasm for learning and growing within the role. Talk about your curiosity regarding automation and AI, and how you see yourself developing skills in testing and quality assurance over time.
