At a Glance
- Tasks: Support our Mortgage Platform and resolve tech issues while learning from experienced colleagues.
- Company: Join LiveMore, a fast-growing tech company transforming the mortgage industry.
- Benefits: Enjoy hybrid working, 30 days holiday, and a performance bonus.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Kickstart your tech career with a structured two-year development plan.
- Qualifications: A passion for technology and problem-solving skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Central London office (Fitzrovia) / hybrid (1-2 days in office per week)
Key internal stakeholders: Engineering team, cross-LiveMore employees
LiveMore exists to challenge the unfair NOs in the mortgage world. Our mission is to empower mortgage brokers to lend more by turning NOs into YESs and maximising affordable borrowing. We help our customers live more and be ready for all that's yet to come.
Using our unique LiveMore Mortgage Matcher and LiveMore Maximum Borrowing Calculator decision engine technology, we excel at overcoming challenges involving affordability, risk and Consumer Duty. We innovate for customers and mortgage brokers in need, where others don't.
The role is a permanent position with a structured two-year development plan, designed for someone who wants to step into the world of technical support and grow into a confident, well-rounded support professional.
You will sit within the LiveMore Technical Team and work closely with colleagues across Engineering, QA and Operations. Your day-to-day will focus on supporting our people and our Mortgage Platform — ensuring issues are triaged, investigated and resolved quickly, providing a reliable, friendly service.
Over the two-year journey, you will build strong foundations in technical and user support, then progressively broaden your exposure into areas such as manual and automated testing, platform support and service improvement.
Two-year development plan:- Year 1 — Foundations: Build core technical support skills, learn our systems, tools and ways of working, take ownership of day-to-day service desk tickets and shadow more experienced colleagues on complex issues.
- Year 2 — Broadening and specialising: Take more independent ownership of the support function, contribute to manual and automated testing of platform changes, support small improvement projects, and start to specialise in the areas of technical support, QA and automation that suit your strengths.
- Tech Support Management: Take ownership of the tech support service desk, ensuring timely responses and high-quality resolutions for users across the business.
- Issue Investigation: Investigate and reproduce reported issues, gathering the information needed to support effective resolutions by the wider Technical Team.
- Bug Backlog Management: Manage the bug backlog by raising, prioritising and monitoring issues to ensure timely fixes and clear communication with stakeholders.
- Technical Team Collaboration: Work closely with the LiveMore Technical Team to support platform updates, troubleshooting and day-to-day technical operations.
- Mortgage Platform Support: Help maintain a smooth, reliable experience on the LiveMore Mortgage Platform, supporting updates, enhancements and routine checks.
- Testing Support: Assist with manual and automated testing of software features and fixes to uphold quality standards on the Mortgage Platform; develop this as a secondary skill over time.
- User & Systems Support: Help set up, configure and support end-user technology, accounts and access in line with our policies and security standards.
- Data Handling: Fulfil low-complexity data requests and support the team with routine reporting tasks.
- Automation & AI Tooling: Help identify opportunities to streamline support and platform tasks using automation, scripting and AI-assisted tools, with support and training provided.
- Documentation: Create and maintain user guides, FAQs and internal documentation to improve the user experience and reduce repeat issues.
- Personal Development: Engage actively with mentoring, training and feedback as part of your two-year development plan.
- A strong interest in technology and a genuine desire to build a long-term career in technical support.
- Comfortable working with computers and common applications, with basic troubleshooting instincts.
- Logical problem-solving skills and a keen eye for detail.
- A helpful, patient and customer-focused approach.
- Good written and verbal communication skills, with the ability to keep stakeholders informed.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Basic familiarity with tools such as Jira or other ticketing / bug-tracking systems is helpful but not essential.
- Willingness to learn the basics of testing and quality assurance as a secondary skill over time.
- Curious about automation and AI.
- Growth shares.
- Annual performance bonus (cash and growth shares).
- High-quality working environment in a central London office in the heart of Fitzrovia.
- Hybrid working (3 days per week in office).
- 30 days' holiday, plus UK bank holidays.
- Private health cash reimbursement plan.
- Employer pension contribution.
- Salary-sacrifice pension scheme.
- Salary-sacrifice nursery voucher scheme.
- Employee assistance programme.
Junior Technical Support employer: LiveMore Mortgages
LiveMore is an exceptional employer that prioritises the growth and development of its employees, offering a structured two-year development plan for the Junior Technical Support role. With a vibrant work culture in a prime Central London location, employees enjoy a hybrid working model, generous holiday allowance, and a range of benefits including performance bonuses and health cash plans, all while contributing to a mission-driven company that is reshaping the mortgage industry.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Technical Support
✨Tip Number 1
Network like a pro! Reach out to people in the tech support field, especially those at LiveMore. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Familiarise yourself with common troubleshooting scenarios and be ready to demonstrate your problem-solving skills. We want to see how you think on your feet!
✨Tip Number 3
Show off your passion for technology! During interviews, share any personal projects or experiences that highlight your interest in tech support. It’s all about showing us you’re eager to learn and grow.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the LiveMore team.
We think you need these skills to ace Junior Technical Support
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let us know why you're excited about starting a career in technical support. Share any personal projects or experiences that highlight your interest in technology and problem-solving.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that align with the responsibilities mentioned in the job description. We want to see how you can contribute to our mission!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate good communication skills, so show us you can express your thoughts clearly!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at LiveMore Mortgages
✨Know Your Tech Basics
Brush up on your technical knowledge before the interview. Familiarise yourself with common troubleshooting techniques and basic software applications. This will show that you have a genuine interest in technology and are ready to tackle the challenges of a Junior Technical Support role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved problems or helped others. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your logical thinking and ability to handle issues effectively.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. Since you'll be helping users who may not be tech-savvy, being able to communicate clearly is crucial. During the interview, focus on your verbal communication skills and ensure you articulate your thoughts well.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s technology stack, team dynamics, and the two-year development plan. This shows your enthusiasm for the role and helps you gauge if the company aligns with your career goals. Plus, it gives you a chance to engage with the interviewers.
