At a Glance
- Tasks: Support our Mortgage Platform and resolve tech issues while collaborating with a dynamic team.
- Company: Join a forward-thinking tech company in the heart of London.
- Benefits: Enjoy growth shares, bonuses, and a hybrid working model.
- Other info: Engage in a supportive environment with excellent career progression opportunities.
- Why this job: Kickstart your tech career with structured development and real impact on user experience.
- Qualifications: Passion for technology and problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Central London office (Fitzrovia) / hybrid (1-2 days in office per week)
Key internal stakeholders: Engineering team, cross-LiveMore employees
The role:
Are you keen to start a career in technology and build a long-term future in tech support? This is a permanent role with a structured two-year development plan, designed for someone who wants to step into the world of technical support and grow into a confident, well-rounded support professional. You will sit within the LiveMore Technical Team and work closely with colleagues across Engineering, QA and Operations. Your day-to-day will focus on supporting our people and our Mortgage Platform — making sure issues are triaged, investigated and resolved quickly, and that our users get a reliable, friendly service.
Over the two-year journey, you will build strong foundations in technical and user support, then progressively broaden your exposure into areas such as manual and automated testing, platform support and service improvement. It is a long-term pathway for someone who wants to specialise in technical support, with the option to develop secondary skills in support-related QA, testing and automation tooling as they grow.
To give you a clear sense of progression, your development will be structured across two broad phases:
- Year 1 — Foundations: Build core technical support skills, learn our systems, tools and ways of working, take ownership of day-to-day service desk tickets and shadow more experienced colleagues on complex issues.
- Year 2 — Broadening and specialising: Take more independent ownership of the support function, contribute to manual and automated testing of platform changes, support small improvement projects, and start to specialise in the areas of technical support, QA and automation that suit your strengths.
Responsibilities:
- Tech Support Management: Take ownership of the tech support service desk, ensuring timely responses and high-quality resolutions for users across the business.
- Issue Investigation: Investigate and reproduce reported issues, gathering the information needed to support effective resolutions by the wider Technical Team.
- Bug Backlog Management: Manage the bug backlog by raising, prioritising and monitoring issues to ensure timely fixes and clear communication with stakeholders.
- Technical Team Collaboration: Work closely with the LiveMore Technical Team to support platform updates, troubleshooting and day-to-day technical operations.
- Mortgage Platform Support: Help maintain a smooth, reliable experience on the LiveMore Mortgage Platform, supporting updates, enhancements and routine checks.
- Testing Support: Assist with manual and automated testing of software features and fixes to uphold quality standards on the Mortgage Platform; develop this as a secondary skill over time.
- User & Systems Support: Help set up, configure and support end-user technology, accounts and access in line with our policies and security standards.
- Data Handling: Fulfil low-complexity data requests and support the team with routine reporting tasks.
- Automation & AI Tooling: Help identify opportunities to streamline support and platform tasks using automation, scripting and AI-assisted tools, with support and training provided.
- Documentation: Create and maintain user guides, FAQs and internal documentation to improve the user experience and reduce repeat issues.
- Personal Development: Engage actively with mentoring, training and feedback as part of your two-year development plan.
Experience and Competencies:
- A strong interest in technology and a genuine desire to build a long-term career in technical support.
- Comfortable working with computers and common applications, with basic troubleshooting instincts.
- Logical problem-solving skills and a keen eye for detail.
- A helpful, patient and customer-focused approach — you enjoy helping people and explaining things clearly.
- Good written and verbal communication skills, with the ability to keep stakeholders informed.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Basic familiarity with tools such as Jira or other ticketing / bug-tracking systems is helpful but not essential.
- Willingness to learn the basics of testing and quality assurance as a secondary skill over time.
- Curious about automation and AI — keen to explore test automation, low-code tools and AI-assisted ways of working as part of the role.
Benefits and environment:
- Growth shares.
- Annual performance bonus (cash and growth shares).
- High-quality working environment in a central London office in the heart of Fitzrovia.
- Hybrid working (3 days per week in office).
- Employer pension contribution.
- Salary-sacrifice pension scheme, saving marginal rate on contributions.
- Salary-sacrifice nursery voucher scheme, as above.
Junior Tech Support — Mortgage Platform Growth Path employer: LiveMore Mortgages
At LiveMore, we pride ourselves on being an excellent employer, offering a structured two-year development plan for our Junior Tech Support role that fosters both personal and professional growth. Located in the vibrant heart of Fitzrovia, our hybrid working model promotes a healthy work-life balance while providing a supportive environment where employees can thrive through mentorship and collaboration with experienced colleagues. With competitive benefits such as growth shares, performance bonuses, and a commitment to employee development, we are dedicated to nurturing the next generation of tech support professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Tech Support — Mortgage Platform Growth Path
✨Tip Number 1
Network like a pro! Reach out to people in the tech support field, especially those at LiveMore. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples where you've helped someone with tech issues before. We want to see that you're not just tech-savvy but also customer-focused!
✨Tip Number 3
Show your enthusiasm for learning! Mention any courses or self-study you've done related to tech support or automation. It’ll show us that you’re serious about building a long-term career in this field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at LiveMore.
We think you need these skills to ace Junior Tech Support — Mortgage Platform Growth Path
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let us know why you're excited about starting a career in tech support. Share any relevant experiences or projects that sparked your interest in technology and how you see yourself growing in this field.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that align with the Junior Tech Support role. Mention specific responsibilities from the job description that resonate with you, like issue investigation or user support.
Be Clear and Concise:We appreciate straightforward communication! Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and enthusiasm at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at LiveMore Mortgages
✨Know Your Tech Basics
Brush up on your technical knowledge before the interview. Familiarise yourself with common troubleshooting techniques and basic software applications. This will show your genuine interest in technology and help you answer questions confidently.
✨Understand the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your skills align with the role, especially around tech support and user assistance. Highlight any relevant experience or projects that demonstrate your problem-solving abilities.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and the development plan mentioned in the job description. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
✨Showcase Your Communication Skills
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this is crucial for providing excellent support.
