At a Glance
- Tasks: Support mortgage customers with exceptional service and manage their enquiries efficiently.
- Company: Join LiveMore, a fast-growing company transforming the mortgage industry.
- Benefits: Enjoy growth shares, performance bonuses, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Be the first point of contact for customers and make a real difference in their lives.
- Qualifications: Experience in mortgages or loan management is a plus, along with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
LiveMore exists to challenge the unfair NOs in the mortgage world. Our mission is to empower mortgage brokers to lend more by turning NOs into YESs and by maximising affordable borrowing. By doing that whenever we can, we help our customers live more and be ready for all that’s yet to come. Using our unique LiveMore Mortgage Matcher® and LiveMore Maximum Borrowing Calculator decision engine technology, we excel at overcoming challenges involving affordability, risk and Consumer Duty. We innovate for customers and mortgage brokers in need, where others don’t – like with LiveMore’s current mortgages ‘up to’, ‘into’ and ‘in’ retirement. LiveMore is an innovative company with ambitious plans, and we know that our people are the key to achieving our goals.
As evidence of our growth, in June 2025 we were recognised as one of the Top 100 Fastest Growing Companies in the UK by the Business Leaders 500. In 2025, we grew our annual lending volumes by over 80% to lend c.£350m and completed our second £200m+ securitisation.
At LiveMore, we care passionately about our customers. As a Mortgage Servicing Officer, you will be responsible for undertaking activities which support our mortgage customers throughout the life of the mortgage. You will provide fantastic service to our customers; managing their enquiries efficiently and to a high standard whilst ensuring all accounts are administered accurately and in line with LiveMore’s policies and procedures. This role is the first point of contact with our customers and you will be key to the way our customers view us.
Responsibilities:- Put the customer first by providing helpful, efficient and accurate service at all times whether by phone, email or in writing.
- Make all efforts to provide a first-time resolution, where possible.
- Undertake regular servicing activity; welcome letters; title registration, statement production, payment processing, redemptions.
- Undertake regular risk-based activity (such as checking the occupancy of a mortgaged property).
- Ensure all activity is completed in line with policies and procedures, actively feeding back opportunities to improve.
- Ensure compliant with all applicable regulatory guidelines.
- Develop and maintain key relationships with internal and external customers.
- Maintain key performance indicators and service levels by working to agreed objectives and deliverables.
- Identify potential areas to improve.
- Any other related duties as directed by the Management Team.
- Demonstrable experience in mortgages or loan management.
- An understanding of the current regulatory landscape in respect of data protection, Money Laundering and treating customers fairly.
- Have strong organisation skills with an ability to work to strict deadlines with considerable attention to detail.
- Growth shares.
- Annual performance bonus (cash and growth shares).
- High-quality working environment.
- Employer pension contribution.
- Salary-sacrifice pension scheme, saving marginal rate on contributions.
- Salary-sacrifice nursery voucher scheme, as above.
Mortgage Servicing Officer in Glasgow employer: LiveMore Mortgages
At LiveMore, we pride ourselves on being an exceptional employer that values innovation and customer service. Our dynamic work culture fosters collaboration and empowers employees to grow through unique opportunities, such as growth shares and performance bonuses. Located in a high-quality working environment, we are committed to turning challenges into solutions, making us a rewarding place for those looking to make a meaningful impact in the mortgage industry.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Servicing Officer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at LiveMore on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing a role in the servicing team.
✨Tip Number 2
Prepare for the interview by understanding LiveMore's mission and values. Be ready to discuss how you can contribute to turning NOs into YESs and maximising affordable borrowing for customers.
✨Tip Number 3
Showcase your customer service skills during the interview. Share examples of how you've provided excellent service in the past, especially in high-pressure situations. Remember, you're the first point of contact for customers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the LiveMore team.
We think you need these skills to ace Mortgage Servicing Officer in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you care about providing top-notch service. Share examples of how you've gone the extra mile for customers in the past – we love to see that dedication!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. Remember, less is often more!
Highlight Relevant Experience:If you've got experience in mortgages or loan management, make it front and centre in your application. We want to see how your background aligns with our mission to turn NOs into YESs!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at LiveMore Mortgages
✨Know Your Stuff
Make sure you brush up on mortgage servicing basics and the current regulatory landscape. Familiarise yourself with LiveMore's unique offerings, like the Mortgage Matcher® and Maximum Borrowing Calculator. This will show that you're genuinely interested in the role and understand what makes LiveMore stand out.
✨Customer First Mindset
Since the role is all about providing fantastic service, think of examples from your past experiences where you put the customer first. Be ready to discuss how you handled enquiries efficiently and aimed for first-time resolutions. This will demonstrate that you align with LiveMore's mission to empower customers.
✨Show Your Organisational Skills
Prepare to talk about how you manage your time and stay organised, especially when working to strict deadlines. Bring up specific tools or methods you use to keep track of tasks and ensure accuracy, as attention to detail is crucial in this role.
✨Be Ready to Innovate
LiveMore values innovation, so think about how you can contribute to improving processes. Come prepared with ideas or examples of how you've identified areas for improvement in previous roles. This will highlight your proactive approach and willingness to help the company grow.
