At a Glance
- Tasks: Manage customer applications and deliver exceptional service in a fast-paced environment.
- Company: Join LiveMore, an innovative company transforming the mortgage industry.
- Benefits: Enjoy 30 days holiday, health cash plan, and growth shares in the company.
- Other info: Collaborative culture with a focus on wellbeing and career growth.
- Why this job: Make a real difference by helping customers navigate their mortgage journeys.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 30000 - 42000 £ per year.
LiveMore exists to challenge the unfair NOs in the mortgage world. That’s why our mission is to empower mortgage brokers to lend more by turning NOs into YESs and by maximising affordable borrowing. By doing that whenever we can, we help our customers live more and be ready for all that’s yet to come.
Using our unique LiveMore Mortgage Matcher® and LiveMore Maximum Borrowing Calculator decision engine technology, we excel at overcoming challenges involving affordability, risk and Consumer Duty. We innovate for customers and mortgage brokers in need, where others don’t – like with LiveMore’s current mortgages ‘up to’, ‘into’ and ‘in’ retirement.
LiveMore is an innovative company with ambitious plans, and we know that our people are the key to achieving our goals. We live by four core behaviours that shape our culture and guide our success:
- Commitment – going the extra mile for brokers, customers, and colleagues.
- Agility – adapting quickly, embracing innovation, and staying ahead in a dynamic market.
- Humility – valuing collaboration, listening actively, and learning continuously.
- Openness – communicating transparently and welcoming diverse perspectives.
If these behaviours resonate with you, you’ll thrive here.
The role:
At LiveMore, we care passionately about our customers. As a Case Manager, you are customer-centric, well organised and have excellent attention to detail. This role is the first point of contact for our customers, so you will deliver exceptional customer service in a timely manner.
Responsibilities:
- Managing a busy pre-offer pipeline of applications.
- Working closely with our Underwriting team to ensure applications are progressed to the correct outcome efficiently and accurately.
- Ensuring all documents are assessed in line with internal manuals, policies, procedures, and criteria.
- Remaining compliant with all applicable regulatory guidelines.
- Developing and maintaining key relationships with internal and external customers.
- Answering internal and external customer queries, with the key objective of first-time resolution.
- Meeting key performance indicators and service levels by working to agreed objectives and deliverables.
- Identifying potential issues and suggesting suitable solutions or process improvements.
Experience and Competencies:
- Customer service experience.
- An understanding of the current regulatory landscape in respect of data protection, Money Laundering and treating customers fairly.
- Strong organisation skills with an ability to work to strict deadlines with considerable attention to detail.
- Meticulous attention to detail.
Benefits:
- Growth Shares – a stake in the company.
- 30 days holiday plus bank holidays.
- Health cash plan.
- Salary Sacrifice pension scheme.
- Employee assistance programme.
- A supportive and collaborative working environment with a Wellbeing Calendar focused on supporting mental, physical and financial wellbeing.
Case Manager in Glasgow employer: LiveMore Mortgages
LiveMore is an exceptional employer that champions innovation and customer service in the mortgage industry, offering a supportive work culture in our central Glasgow office. With hybrid working options, generous holiday allowances, and a comprehensive benefits package including performance bonuses and health reimbursement plans, we prioritise employee well-being and growth. Join us to be part of a team that empowers both brokers and customers, turning challenges into opportunities for success.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LiveMore Mortgages. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LiveMore Mortgages before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Case Manager in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LiveMore Mortgages:Your cover letter is your chance to shine! Tell us why you want to work at LiveMore Mortgages specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LiveMore Mortgages!
How to prepare for a job interview at LiveMore Mortgages
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
