About LiveKit LiveKit is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production. Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year. LiveKit is looking for an experienced Technical Account Manager (TAM) to own the long-term technical relationship with a portfolio of our most strategic accounts as their go-to expert on LiveKit, and our go-to expert on them. You'll set the technical direction, drive customer outcomes, and orchestrate the full LiveKit team behind each account. You'll thrive as a Technical Account Manager if you: can shift between deep technical detail and executive context without dropping either Own the technical relationship and long-term outcome for a portfolio of strategic accounts, typically the most sophisticated voice AI and real-time engineering teams in our customer base. Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and steer them toward what will scale. Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports. Quarterback the full LiveKit team behind each account, partnering with Developer Success Engineers on day-to-day technical work, Forward Deployed Engineers on deep implementations, and routing hard issues to support and engineering. Be the customer's voice inside LiveKit, translating field signal into product, pricing, and positioning feedback that actually moves the roadmap. Lead executive business reviews that connect platform health to business outcomes, surface technical risks ahead, and align both teams on what comes next. Be on-site with customers for major launches and executive reviews, and lead LiveKit's response in critical escalations to keep the customer's leadership in the loop. Spot expansion signal early and hand it cleanly to sales. This is a new function at LiveKit, and you'll define the engagement model for the company's most important accounts. 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or a senior engineering role with heavy customer exposure. ~ Fluent in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns. Enough to understand the technical challenges customers face at scale, even if you haven't shipped them yourself. ~ Comfortable owning a portfolio with a proactive system for tracking customer health, not just reacting to fires. ~ You communicate with precision in writing and in person, with engineers and executives. Bonus Points Direct experience with WebRTC, SIP, media servers, or voice AI infrastructure (if you've ever debugged that-one-weird-audio-issue, we want to talk to you). Experience building or operating LLM agent systems, voice AI pipelines, or other AI-native applications. Hands-on coding in Python, JavaScript/TypeScript, or Go. What you've shipped tells us how you think. Competitive salary and equity package Health, dental, and vision benefits Flexible vacation policy If you require a reasonable accommodation during the application or interview process, please contact recruiting@livekit.
Technical Account Manager- Remote in London employer: LiveKit
At LiveKit, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Technical Account Manager, you'll have the unique opportunity to shape the future of our customer engagement model while working alongside world-class engineers in a fast-paced startup environment. We offer competitive salaries, equity packages, and flexible vacation policies, ensuring that you can thrive both personally and professionally as you contribute to impactful voice AI solutions.
