At a Glance
- Tasks: Manage technical relationships and drive success for strategic accounts in voice AI.
- Company: Join LiveKit, a pioneering company in voice-driven computing.
- Benefits: Competitive salary, equity, health benefits, and flexible vacation policy.
- Other info: Opportunity to build impactful solutions and contribute to open source projects.
- Why this job: Shape the future of voice AI while working with top-tier clients and innovative technology.
- Qualifications: 8+ years in technical roles with strong customer engagement skills.
The predicted salary is between 70000 - 90000 £ per year.
About LiveKit
LiveKit is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production. Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year.
About You
LiveKit is looking for an experienced Technical Account Manager (TAM) to own the long-term technical relationship with a portfolio of our most strategic accounts as their go-to expert on LiveKit, and our go-to expert on them. You'll set the technical direction, drive customer outcomes, and orchestrate the full LiveKit team behind each account. This is not a quota-carrying role. It's also one of the first TAM roles at LiveKit, so you'll shape the function and the playbook as we hire more TAMs over the next year.
You’ll thrive as a Technical Account Manager if you:
- are obsessed with the success of every customer you work with
- are known as the go-to person for tackling tough technical problems
- can shift between deep technical detail and executive context without dropping either
- can write a one-pager an exec will read and a Slack reply that lands well with an engineering audience
- can ramp on a customer's stack and get to a useful conversation in days, not weeks
The best way to impress us is by walking us through a customer engagement you're proud of, and by tinkering with LiveKit along the way.
What You'll Do
- Own the technical relationship and long-term outcome for a portfolio of strategic accounts, typically the most sophisticated voice AI and real-time engineering teams in our customer base.
- Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and steer them toward what will scale.
- Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports.
- Quarterback the full LiveKit team behind each account, partnering with Developer Success Engineers on day-to-day technical work, Forward Deployed Engineers on deep implementations, and routing hard issues to support and engineering.
- Be the customer's voice inside LiveKit, translating field signal into product, pricing, and positioning feedback that actually moves the roadmap.
- Lead executive business reviews that connect platform health to business outcomes, surface technical risks ahead, and align both teams on what comes next.
- Be on-site with customers for major launches and executive reviews, and lead LiveKit's response in critical escalations to keep the customer's leadership in the loop.
- Spot expansion signal early and hand it cleanly to sales. You don't carry the number, but you usually see it first.
- Build the playbooks. This is a new function at LiveKit, and you'll define the engagement model for the company's most important accounts.
Who You Are
- 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or a senior engineering role with heavy customer exposure.
- A track record as the trusted technical voice for engineering customers. Engineering teams have leaned on your judgment when the path forward wasn't clear.
- Fluent in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns. You don't write code day-to-day, but you can hold your own in technical conversations with engineers.
- Familiarity with real-time, distributed, or developer-platform systems. Enough to understand the technical challenges customers face at scale, even if you haven't shipped them yourself.
- Comfortable owning a portfolio with a proactive system for tracking customer health, not just reacting to fires.
- You communicate with precision in writing and in person, with engineers and executives. You don't soften a recommendation when the customer needs to hear it straight.
Bonus Points
- Direct experience with WebRTC, SIP, media servers, or voice AI infrastructure (if you've ever debugged that-one-weird-audio-issue, we want to talk to you).
- Experience building or operating LLM agent systems, voice AI pipelines, or other AI-native applications.
- Time spent at a developer tools or infrastructure company.
- Hands-on coding in Python, JavaScript/TypeScript, or Go.
- Open source contributions. What you've shipped tells us how you think.
- Early-stage startup experience. You've not just run the playbook, you've written the playbook.
Our Commitment to You
- An opportunity to build something truly impactful to the world
- Contribute to open source alongside world-class engineers
- Competitive salary and equity package
- Health, dental, and vision benefits
- Flexible vacation policy
LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact recruiting@livekit.io.
Technical Account Manager in London employer: LiveKit
LiveKit is an exceptional employer, offering a unique opportunity to shape the future of voice-driven technology as a Technical Account Manager. With a commitment to employee growth, competitive salaries, and a flexible vacation policy, LiveKit fosters a collaborative work culture where your contributions directly impact the success of leading AI applications. Join a team that values innovation and provides the chance to work alongside world-class engineers in a dynamic startup environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what LiveKit values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges LiveKit might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at LiveKit!
✨Direct Apply to LiveKit
Let's not forget to apply directly through the LiveKit website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LiveKit.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LiveKit. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at LiveKit
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
