At a Glance
- Tasks: Support developers by fixing bugs, writing code, and providing guidance.
- Company: Join LiveKit, a cutting-edge platform powering AI applications for top companies.
- Benefits: Competitive salary, equity, health benefits, and flexible vacation policy.
- Other info: Opportunity to contribute to open source and work with world-class engineers.
- Why this job: Make a real impact by helping developers succeed with innovative technology.
- Qualifications: Experience in software development and strong communication skills.
The predicted salary is between 50000 - 70000 £ per year.
About LiveKit
LiveKit is building the infrastructure layer for the agentic era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe AI agents in production. Founded in 2021, LiveKit powers voice and agentic AI applications for OpenAI, Salesforce, Spotify, Meta, and tens of thousands of other developers, collectively facilitating billions of calls each year.
About This Role
This isn't one of those situations where we tack "engineer" onto the back of every role at LiveKit. No. We're actually looking for an engineer. A rare type of engineer that cares about talking to and advocating for customers, helping unblock them by fixing bugs or writing up sample code, and providing customers with guidance, pointers and support.
We say rare because in our experience, most engineers aspire to architect large-scale systems or tackle deeply technical problems. Said differently, most engineers want to have influence over the technology they work on or with. There's nothing wrong with that — we love hardcore engineers, and there are many at LiveKit. But this time, we're looking for a new teammate that wants to have influence over our product and business.
If you'd be energized by seeing a developer or team flip a LiveKit integration from staging to production — secretly satisfied in knowing you helped make it possible — you are perfect for this.
You'll Thrive Here If You:
- are an engineer at heart, and don't mind reading more code than you write
- are a natural teacher who finds joy in helping others learn and succeed
- can break down complex technical concepts in a way that's easily understood by others
- enjoy learning new programming languages quickly and prototyping
- care deeply about the developer experience and the success of the people building on our platform
- have excellent spoken and written English
What You'll Do
- Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community
- Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, and update documentation and technical guides in service of customers
- Collaborate and support community efforts, specifically around technical issues
- Regularly meet with and follow up with LiveKit customers to ensure their continued success on the platform
- Partner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations
Who You Are
- A practicing engineer with demonstrated ability to build, ship, and debug production software
- Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues
- A clear written and verbal communicator who can adapt your message to technical and non-technical audiences
- Curious, fast-learning, and energized by ambiguity
- Customer-focused — you feel the difference between solving a ticket and solving the underlying problem
Nice to Have
- You've literally done this role before
- Experience working with a community of developers
- Contributions to open source
- You've built something with LiveKit
- You're multilingual — LiveKit has users around the world
Our Commitment to You
- An opportunity to build something truly impactful to the world
- Contribute to open source alongside world-class engineers
- Competitive salary and equity package
- Health, dental, and vision benefits
- Flexible vacation policy
LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact recruiting@livekit.io.
Developer Success Engineer employer: LiveKit
At LiveKit, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to make a real impact in the tech industry. As a Developer Success Engineer, you'll enjoy a competitive salary, flexible vacation policy, and the opportunity to work alongside world-class engineers while supporting a vibrant community of developers. Our commitment to your growth and success is matched only by our dedication to building cutting-edge technology that shapes the future of AI applications.
StudySmarter Expert Advice🤫
We think this is how you could land Developer Success Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at LiveKit or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to LiveKit.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like LiveKit.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like LiveKit that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Developer Success Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at LiveKit.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at LiveKit and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at LiveKit
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If LiveKit uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
