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For Companies At a Glance
- Tasks: Be the go-to person for developers, solving technical issues and providing top-notch support.
- Company: Join LiveKit, a fast-growing company revolutionising AI with innovative network infrastructure.
- Benefits: Enjoy competitive salary, equity, health benefits, and a flexible vacation policy.
- Other info: Collaborate with a senior team and contribute to shaping a leading developer platform.
- Why this job: Make a real impact by helping developers succeed in a dynamic, tech-driven environment.
- Qualifications: 2-4 years in developer support, strong problem-solving skills, and clear communication.
The predicted salary is between 36000 - 60000 ÂŁ per year.
LiveKit is revolutionizing the AI landscape by providing the essential network infrastructure that powers multimodal AI interfaces, enabling seamless audio and visual interactions. Founded in 2021, LiveKit has rapidly grown to support over 3 Billion calls annually, 200,000+ developers globally, and industry giants like OpenAI, Character AI, Spotify, and Meta.
You’ll thrive at LiveKit if you:
- are obsessed with helping developers succeed
- are known as the go‑to person for solving tricky technical issues
- work hard and can move fast without sacrificing quality
- care deeply about polish, detail, and clear communication
- are a fast learner, frequently picking up new tools, systems, and skills
The best way to impress us is by showing how you help others unblock themselves—and maybe by tinkering with LiveKit along the way.
About this role:
We’re hiring a Developer Support Engineer to be the first line of technical support for the thousands of developers building with LiveKit. You’ll respond to inbound requests, triage and diagnose issues, and ensure developers receive fast, accurate, and empathetic help, whether through direct responses or by routing problems to the right internal teams. This role is ideal for someone who thrives in a fast‑paced, highly technical environment, has a deep curiosity about how things work, and takes pride in creating clarity out of chaos. You’ll collaborate closely with our Developer Success, Engineering, and Sales teams to make sure every developer gets the help they need and that their feedback informs how we build.
What you’ll do:
- Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email)
- Triage and prioritize inbound issues, ensuring clear ownership and timely responses
- Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details
- Provide initial troubleshooting or workarounds to unblock customers quickly
- Escalate more complex issues to internal teams with crisp summaries and context
- Document learnings and contribute to internal and external knowledge bases
- Identify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experience
Who you are:
- 2–4 years of experience in developer support, technical support, or a customer‑facing engineering role
- Strong problem‑solving skills with a methodical approach to debugging
- Familiarity with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP)
- Clear written and verbal communicator who can explain technical details concisely
- Comfortable using tools like Postman, curl, Wireshark, and browser dev tools
- Curious and empathetic, always keeping the developer’s perspective in mind
Nice to have:
- Experience with real‑time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIs
- Familiarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real‑time interaction
- Experience using ticketing or issue‑tracking tools like Linear, Jira, or Zendesk
- Basic scripting or automation experience for improving internal workflows or triage efficiency
We offer:
- The opportunity to shape the brand of a fast‑growing developer platform
- Collaboration with a small, senior team that deeply values craft and creativity
- Competitive salary and equity package
- Health, dental, and vision benefits
- Flexible vacation policy
Developer Support Engineer employer: LiveKit Incorporated
Contact Detail:
LiveKit Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Developer Support Engineer
✨Tip Number 1
Get to know LiveKit inside out! Spend some time tinkering with our platform and tools. The more you understand how we operate, the better you'll be at helping developers solve their issues.
✨Tip Number 2
Show off your problem-solving skills during interviews. Share specific examples of how you've helped others unblock themselves in the past. We love hearing about your methodical approach to debugging!
✨Tip Number 3
Don’t just focus on technical skills; highlight your communication abilities too. Being able to explain complex concepts clearly is key in this role, so practice articulating your thoughts concisely.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by us. Make sure to tailor your application to show how you align with our values and the role's requirements.
We think you need these skills to ace Developer Support Engineer
Some tips for your application 🫡
Show Your Passion for Helping Developers: When you're writing your application, make sure to highlight your obsession with helping developers succeed. Share specific examples of how you've solved tricky technical issues in the past, as this will resonate with us and show that you understand the role.
Be Clear and Concise: We love clear communication! Make sure your application is well-structured and easy to read. Avoid jargon unless it's necessary, and focus on getting your point across without fluff. This will demonstrate your ability to communicate effectively, which is key for this role.
Demonstrate Your Technical Skills: Don’t shy away from showcasing your technical know-how. Mention any experience you have with APIs, SDKs, or networking basics. If you've tinkered with LiveKit or similar technologies, let us know! This will show your curiosity and hands-on approach.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at LiveKit Incorporated
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of APIs, SDKs, and networking basics like HTTP and WebRTC. Being able to discuss these topics confidently will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've helped developers or customers in the past. Think about tricky technical issues you've resolved and be ready to explain your thought process. This will demonstrate your methodical approach to debugging.
✨Communicate Clearly and Concisely
Practice explaining complex technical concepts in simple terms. Since you'll be the first point of contact for developers, clear communication is key. Consider doing mock interviews where you explain technical issues to someone without a tech background.
✨Demonstrate Your Curiosity
LiveKit values curiosity, so come prepared with questions about their technology and how they support developers. Showing genuine interest in their work and a desire to learn more will set you apart as a candidate who truly cares about helping others succeed.