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- Tasks: Coordinate customer service, manage stock levels, and ensure timely order processing.
- Company: Join LIVEKINDLY Collective, a leader in plant-based food innovation.
- Benefits: Flexible night shifts, competitive pay, and a chance to make a difference.
- Why this job: Be part of a mission to make plant-based eating the new norm globally.
- Qualifications: 2 years in supply chain or logistics, advanced Excel skills, SAP experience is a plus.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 30000 - 40000 £ per year.
LIVEKINDLY Collective was founded on the belief that plant-based alternatives are key to a sustainable global food system. As a collective of established brands from across the globe, supported by our own production facilities enabling us to deliver private label and export products as well as ingredients to other plant-based companies, LKC is uniquely positioned to maximize impact. We provide consumers around the world delicious food through our portfolio of plant-based brands, LIKE, Fry’s, Oumph!, and No Meat. With our innovative products sold in more than 40 countries, LKC is on a mission to make plant-based eating the new norm.
Responsibilities include:
- Cultivating and maintaining strong relationships with our customers, incorporating aspects of service delivery, stock levels, and order processing to ensure satisfaction and loyalty.
- Conducting proactive assessments of stock levels across retailers during times of low stock levels or new product launches, prioritising deliveries while minimising service level disruptions or delivery failures.
- Monitoring levels of consignment and foodservice stock, ensuring timely replenishment of stock to optimise service delivery.
- Loading manual sales orders onto SAP (wholesale and other retailer, foodservice etc.).
- Accurate recording of dispatches in SAP for retail, foodservice, and consignment stock customers (for example, outbound delivery, post goods issue, VLPOD etc.).
- Addressing service delivery failure issues promptly to ensure the quickest resolution is found.
- Reconciling transportation costs with supplier invoices and inventory movements, addressing discrepancies.
- Communicating any damages and stock claims with finance for credit note processing.
- Reporting weekly on service levels to trade using the Service Level dashboard.
- Monitoring daily EDI failure emails and addressing where necessary.
Requirements:
- Energetic team player with good time management skills.
- A minimum of 2 years' work experience in a clerical position within a supply chain and/or logistics environment.
- Advanced Excel skills and proficiency in Microsoft Office; experience with SAP is advantageous.
Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) in England employer: LIVEKINDLY Collective
Contact Detail:
LIVEKINDLY Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at LIVEKINDLY Collective or similar companies. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by researching the company’s values and products. Show us that you’re passionate about plant-based alternatives and how they align with your own beliefs. It’ll make you stand out as a candidate who truly fits the culture.
✨Tip Number 3
Practice common interview questions related to customer service and logistics. We want to see how you handle challenges, so think of examples from your past experience that showcase your problem-solving skills and teamwork.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you’re genuinely interested in the role. Plus, it keeps you on our radar!
We think you need these skills to ace Customer Service Coordinator (Night Shifts) (Permanent, Contract, Temporary) in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Coordinator role. Highlight your time management skills and any relevant experience in supply chain or logistics to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about plant-based alternatives and how you can contribute to our mission at LIVEKINDLY Collective. Keep it engaging and personal!
Show Off Your Tech Skills: Since we use SAP and Excel, mention any experience you have with these tools. If you've tackled similar tasks before, let us know how you handled them – we love seeing problem-solving skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LIVEKINDLY Collective
✨Know Your Stuff
Before the interview, make sure you understand LIVEKINDLY Collective's mission and products. Familiarise yourself with their plant-based brands like Fry’s and Oumph! This will show your genuine interest in the company and help you connect your experience to their goals.
✨Showcase Your Skills
Highlight your experience in customer service and logistics. Be ready to discuss specific examples of how you've managed stock levels or resolved service delivery issues in the past. Use metrics if possible to demonstrate your impact!
✨Excel at Excel
Since advanced Excel skills are a must, brush up on your spreadsheet abilities. Be prepared to discuss how you've used Excel in previous roles, whether for tracking inventory or analysing data. Maybe even mention a cool formula you love!
✨Be a Team Player
As an energetic team player, share examples of how you've collaborated with others in a fast-paced environment. Discuss how you manage your time effectively, especially during busy periods, to ensure smooth operations and customer satisfaction.