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For Companies At a Glance
- Tasks: Build strong customer relationships and ensure smooth order processing.
- Company: Join LIVEKINDLY Collective, a leader in plant-based food innovation.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a difference in the sustainable food movement while developing your career.
- Qualifications: 2 years in supply chain/logistics, strong communication, and Excel skills.
- Other info: Dynamic role with potential for managerial responsibilities in an international setting.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT LIVEKINDLY COLLECTIVE
LIVEKINDLY Collective was founded on the belief that plant-based alternatives are key to a sustainable global food system. As a collective of established brands from across the globe, supported by our own production facilities enabling us to deliver private label and export products as well as ingredients to other plant-based companies, LKC is uniquely positioned to maximize impact. We provide consumers around the world delicious food through our portfolio of plant-based brands, LIKE, Fry’s, Oumph!, and No Meat. With our innovative products sold in more than 40 countries, LKC is on a mission to make plant-based eating the new norm.
COVER FOR MATERNITY LEAVE
OBJECTIVES AND RESPONSIBILITIES:
- Cultivate and maintain strong relationships with our customers, incorporating the aspects of service delivery, stock levels, and order processing to ensure satisfaction and loyalty.
- In times of low stock levels / new product launches conduct proactive assessments of stock levels across retailers, prioritizing deliveries while minimizing service level disruptions or delivery failures.
- Monitor levels of consignment and foodservice stock, ensuring timeous replenishment of stock to optimize service delivery.
- Loading manual sales orders onto SAP (wholesale and other retailer, foodservice etc.).
- Coordinate outbound logistics where applicable for other retail, foodservice and consignment stock.
- Accurate recording of dispatches in SAP for retail, foodservice, and consignment stock customers (for example, outbound delivery, post goods issue, VLPOD etc.).
- Address service delivery failure issues timeously ensuring that the quickest resolution is found.
- Monitor and address delivery failures by identifying root causes, proposing solutions, managing DDR reporting, and raising issues with warehousing and logistics partners where applicable.
- Reconcile transportation costs with supplier invoices and inventory movements, addressing discrepancies.
- Communicate any damages and stock claims with finance for credit note processing.
- Report weekly on service levels to trade using the Service Level dashboard.
- Monitoring daily EDI failure email and addressing where necessary.
REQUIREMENTS:
- Excellent written and verbal communication skills.
- Proactive attitude with the ability to collaborate across all levels in the organization, and with external partners.
- Ability to multitask and display attention to detail.
- Energetic team player with good time management skills.
- Able to bring a practical view to solve complex problems.
- Team-player comfortable working cross-functionally in an international environment, with a willingness to embrace additional managerial responsibilities as required.
QUALIFICATIONS:
- A minimum of 2 years' work experience in a clerical position within a supply chain and/or logistics environment.
- Supply Chain or Logistics diploma is preferred.
- Advanced Excel skills and proficiency in Microsoft Office; experience with SAP is advantageous.
Customer Service Coordinator in England employer: LIVEKINDLY Collective
Contact Detail:
LIVEKINDLY Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and values, especially since they focus on plant-based alternatives. This will help you show your passion and fit for the role.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or using online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission at LIVEKINDLY Collective.
We think you need these skills to ace Customer Service Coordinator in England
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role requires excellent written and verbal communication, make sure your application reflects this. Use clear, concise language and avoid jargon. We want to see how you can convey your thoughts effectively!
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to tailor your application to the Customer Service Coordinator role. Highlight relevant experience in supply chain or logistics, and show us how you can contribute to our mission at LIVEKINDLY Collective.
Be Proactive in Your Approach: We love a proactive attitude! In your application, mention specific examples where you've taken initiative in previous roles. This will demonstrate your ability to tackle challenges head-on, which is key for this position.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at LIVEKINDLY Collective
✨Know Your Stuff
Before the interview, make sure you understand the company’s mission and values, especially their focus on plant-based alternatives. Familiarise yourself with their brands like LIKE, Fry’s, Oumph!, and No Meat. This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, communication is key. Prepare examples of how you've effectively communicated with customers or teams in the past. Think about times when you resolved issues or improved service delivery – these stories will highlight your skills and fit for the role.
✨Be Proactive
Demonstrate your proactive attitude by discussing how you've anticipated problems and taken steps to prevent them in previous roles. Whether it’s managing stock levels or addressing delivery failures, showing that you can think ahead will impress the interviewers.
✨Get Comfortable with SAP
If you have experience with SAP, be ready to discuss it! If not, brush up on the basics and be honest about your willingness to learn. Highlight any relevant software skills, especially in Excel, as this will be crucial for the role.