Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong customer relationships and ensure smooth order processing in a dynamic environment.
- Company: Join LIVEKINDLY Collective, a leader in plant-based food innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Be part of a mission to make plant-based eating the new norm globally.
- Qualifications: 2 years' experience in supply chain/logistics and strong communication skills.
- Other info: Collaborative team culture with a focus on sustainability and innovation.
The predicted salary is between 30000 - 42000 £ per year.
ABOUT LIVEKINDLY COLLECTIVE
LIVEKINDLY Collective was founded on the belief that plant-based alternatives are key to a sustainable global food system. As a collective of established brands from across the globe, supported by our own production facilities enabling us to deliver private label and export products as well as ingredients to other plant-based companies, LKC is uniquely positioned to maximize impact. We provide consumers around the world delicious food through our portfolio of plant-based brands, LIKE, Fry’s, Oumph!, and No Meat. With our innovative products sold in more than 40 countries, LKC is on a mission to make plant-based eating the new norm.
OBJECTIVES AND RESPONSIBILITIES:
- Cultivate and maintain strong relationships with our customers, incorporating the aspects of service delivery, stock levels, and order processing to ensure satisfaction and loyalty.
- In times of low stock levels/new product launches conduct proactive assessments of stock levels across retailers, prioritizing deliveries while minimizing service level disruptions or delivery failures.
- Monitoring levels of consignment and foodservice stock, ensuring timeous replenishment of stock to optimize service delivery.
- Loading manual sales orders onto SAP (wholesale and other retailer, foodservice etc.).
- Coordinate outbound logistics where applicable for other retail, foodservice and consignment stock.
- Accurate recording of dispatches in SAP for retail, foodservice, and consignment stock customers (for example, outbound delivery, post goods issue, VLPOD etc.).
- Address service delivery failure issues timeously ensuring that the quickest resolution is found.
- Monitor and address delivery failures by identifying root causes, proposing solutions, managing DDR reporting, and raising issues with warehousing and logistics partners where applicable.
- Reconcile transportation costs with supplier invoices and inventory movements, addressing discrepancies.
- Communicate any damages and stock claims with finance for credit note processing.
- Report weekly on service levels to trade using the Service Level dashboard.
- Monitoring daily EDI failure email and addressing where necessary.
REQUIREMENTS
- Excellent written and verbal communication skills.
- Proactive attitude with the ability to collaborate across all levels in the organization, and with external partners.
- Ability to multitask and display attention to detail.
- Energetic team player with good time management skills.
- Able to bring a practical view to solve complex problems.
- Team-player comfortable working cross-functionally in an international environment, with a willingness to embrace additional managerial responsibilities as required.
QUALIFICATIONS
- A minimum of 2 years' work experience in a clerical position within a supply chain and/or logistics environment.
- Supply Chain or Logistics diploma is preferred.
- Advanced Excel skills and proficiency in Microsoft Office; experience with SAP is advantageous.
Customer Service Coordinator employer: LIVEKINDLY Collective
Contact Detail:
LIVEKINDLY Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and values, especially since they focus on plant-based alternatives. This will help you tailor your answers and show you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since the role requires excellent verbal and written communication, consider doing mock interviews with friends or using online resources. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you're proactive and really want to be part of the Livekindly Collective family.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role requires excellent written and verbal communication, make sure your application reflects this. Use clear, concise language and avoid jargon. We want to see how you can convey your thoughts effectively!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience in supply chain or logistics. We love seeing how your background aligns with our mission at LIVEKINDLY Collective.
Highlight Your Problem-Solving Skills: The job involves addressing service delivery failures and finding solutions. Share examples from your past experiences where you’ve tackled challenges head-on. We’re looking for proactive problem solvers who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at LIVEKINDLY Collective!
How to prepare for a job interview at LIVEKINDLY Collective
✨Know Your Stuff
Before the interview, make sure you understand the company’s mission and values, especially their focus on plant-based alternatives. Familiarise yourself with their brands like LIKE, Fry’s, and Oumph! This will show your genuine interest and help you connect your experience to their goals.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, communication is key. Prepare examples of how you've effectively communicated with customers or resolved issues in the past. Practise articulating these experiences clearly, as this will demonstrate your ability to maintain strong relationships and address service delivery failures.
✨Be Proactive
Highlight your proactive attitude by discussing times when you took the initiative to solve problems or improve processes. For instance, if you've ever assessed stock levels or prioritised deliveries, share those stories. This aligns perfectly with the role's responsibilities and shows you're ready to tackle challenges head-on.
✨Master the Tech
Since the role involves using SAP and Excel, brush up on your skills before the interview. Be prepared to discuss your experience with these tools and how you've used them to manage logistics or track inventory. If you can, bring examples of reports or dashboards you've created to showcase your proficiency.