At a Glance
- Tasks: Lead delivery teams to ensure excellence in high-profile projects and customer outcomes.
- Company: Join Humanforce, a global tech leader transforming workforce management with AI.
- Benefits: Enjoy flexible work, generous leave, and a focus on personal development.
- Other info: Be part of a diverse team committed to improving the world of work.
- Why this job: Shape the future of work while making a real impact in a dynamic environment.
- Qualifications: Experience in enterprise SaaS implementations and strong consulting skills required.
The predicted salary is between 60000 - 80000 £ per year.
Humanforce's vision is to make work easier and life better for frontline and flexible workforces. Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centered, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Talent, Payroll, and Wellbeing. Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines. Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world's talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.
AI at Humanforce
At Humanforce, we’re not experimenting at the edges of AI, we’re redesigning the core of how we operate. We see AI as a fundamental shift, not an incremental improvement, and we’re deliberately moving toward becoming an AI-native organisation. That means rethinking how work gets done end-to-end, how we build our products, make decisions, serve customers, and scale impact. We’re not layering AI onto old ways of working, we’re redefining and reimagining our processes, tools, and team structures to take full advantage of what AI makes possible. This is a moment of real change. We’re moving fast, learning in real time, and challenging assumptions about roles, workflows, and productivity. If you’re motivated by transformation, not optimisation, and want to help shape how a global tech company operates in an AI-first future, Humanforce is the place to do it.
Who you are
You are a commercially minded senior consulting leader who thrives in complex, high-profile enterprise environments. You bring executive presence, strong delivery governance, and the ability to lead multidisciplinary pods to deliver measurable customer outcomes. You are not an administrative project overseer; you are a strategic delivery authority. You can engage executive sponsors, unblock risk, challenge assumptions and ensure large, complex implementations stay on track in terms of quality, speed and commercial performance. You combine operational discipline with a continuous improvement mindset and are curious about how AI can enhance delivery methodologies, accelerate time-to-value, and elevate customer experience.
What you will do
- Lead and oversee delivery pods across various customer market segments, ensuring excellence across complex, high-risk and high-profile engagements.
- Act as a senior executive partner to customer sponsors, providing strategic oversight, risk mitigation and commercial guidance.
- Drive delivery performance metrics including revenue margin, utilisation, time-to-live and quality outcomes.
- Attract, onboard and retain top-tier consulting talent, building a high-performing delivery team.
- Establish strong governance frameworks to manage risks, escalations, and cross-functional dependencies.
- Partner with Product, Sales, PMO and Customer Success to ensure seamless handovers and lifecycle continuity.
- Drive continuous improvement across delivery methodologies, embedding best practice and AI-enabled process enhancements.
- Own and resolve escalations, working across business units to unblock issues and protect customer outcomes.
What you’ll need
- Significant experience leading enterprise SaaS implementations or professional services teams.
- Strong consulting capability with the ability to engage and influence at C-suite and executive sponsor level.
- Proven experience managing revenue targets, utilisation, margin performance and delivery metrics.
- Experience leading multidisciplinary delivery teams within a pod or portfolio model.
- Strong governance, risk management, and escalation management capability.
- Commercial acumen with a focus on time-to-value and customer retention.
- Experience driving process improvement and operational maturity within delivery environments.
- Direct experience using AI tools in your day-to-day work, or a strong openness and eagerness to learn how to apply them to enhance outcomes.
Some ‘nice to haves’
- Experience leading delivery transformation programs.
- Exposure to multi-product SaaS implementations.
- Experience building consulting capability within scaling organisations.
- Experience operating across multiple geographic markets.
Our values
- We are bold
- We are all in
- We are customer obsessed
- We do what we say
- We are good humans
Our approach to flexibility
We are passionate about people making their own decisions about where and when they work. Our hybrid model of minimum three days a week of in office moments supports flexibility tailored to individual and team needs, empowering people to achieve their career and personal goals.
Benefits
- A truly flexible workplace through our Flex@HF approach.
- The opportunity to be part of a fast-growing global tech company.
- A focus on learning and development through Humanforce HR.
- A generous talent referral program – know great people, be rewarded.
- 12 weeks paid parental leave for primary careers, 4 weeks for secondary.
- 4 extra days leave to focus on your wellbeing.
- Contemporary and practical Employee Assistance Program.
- A cool reward and recognition program – shout to your colleagues and earn points to spend.
- Access to our own financial wellbeing platform Thrive – including earned wage access, tools to budget and save, perks and cashback across 100s of Australian retailers.
- Fun, collaborative culture with passionate people.
- A workplace where you can genuinely improve the world of work!
We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.
Senior Services Manager employer: LiveHire Limited
Humanforce is an exceptional employer that prioritises employee experience and growth, offering a flexible workplace through its innovative Flex@HF approach. With a strong focus on learning and development, generous parental leave, and a collaborative culture, employees are empowered to thrive both personally and professionally while contributing to meaningful change in the world of work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior Services Manager role.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss how you've led complex projects and delivered results. Use real examples to demonstrate your strategic thinking and ability to engage with C-suite executives. We want to see your executive presence shine!
✨Tip Number 3
Research Humanforce inside out! Understand our vision, values, and how we’re integrating AI into our processes. This will not only help you in interviews but also show that you're genuinely interested in being part of our transformation journey.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to making work easier and life better for frontline workforces.
We think you need these skills to ace Senior Services Manager
Some tips for your application 🫡
Show Your Passion for Transformation:When writing your application, let us see your enthusiasm for transformation over optimisation. Share examples of how you've driven change in previous roles and how you envision contributing to our AI-first future.
Highlight Your Strategic Leadership:Make sure to emphasise your experience in leading multidisciplinary teams and engaging with C-suite executives. We want to know how you've successfully navigated complex projects and delivered measurable outcomes.
Be Clear on Your Commercial Acumen:We’re looking for someone who understands the business side of things. In your application, detail your experience managing revenue targets and delivery metrics, and how you've ensured customer retention and satisfaction.
Tailor Your Application to Us:Don’t just send a generic application! Tailor your CV and cover letter to reflect our values and the specific requirements of the Senior Services Manager role. Apply through our website to ensure it reaches the right people!
How to prepare for a job interview at LiveHire Limited
✨Know Your Stuff
Before the interview, dive deep into Humanforce's mission and values. Understand their HCM suite and how it benefits frontline workforces. Being able to discuss specific features and how they align with your experience will show that you're genuinely interested and well-prepared.
✨Showcase Your Leadership Skills
As a Senior Services Manager, you'll need to demonstrate your ability to lead multidisciplinary teams. Prepare examples of past experiences where you've successfully managed complex projects, engaged with executive sponsors, and delivered measurable outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Embrace AI in Your Answers
Since Humanforce is moving towards an AI-native organisation, be ready to discuss how you've used AI tools in your previous roles or how you envision integrating AI into delivery methodologies. This shows your alignment with their forward-thinking approach and your eagerness to adapt.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their current challenges in implementing AI or how they measure success in customer retention. This not only demonstrates your interest but also gives you valuable insights into their operations.
