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- Tasks: Manage online travel bookings for clients, ensuring smooth and accurate reservations.
- Company: Join a customer-centric travel services company redefining online travel experiences.
- Benefits: Enjoy remote work flexibility, competitive salary, travel discounts, and wellness benefits.
- Why this job: Be part of a passionate team delivering excellence in travel bookings with innovative tools.
- Qualifications: 1-3 years in travel booking; proficiency in booking systems and strong communication skills required.
- Other info: Career advancement opportunities and comprehensive training provided.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a tech-savvy and detail-oriented Online Booking Specialist to support our travel operations team. In this role, you will manage and optimize online travel bookings for individual and corporate clients, ensuring smooth and accurate reservations across all platforms. This position is ideal for someone who is passionate about customer experience, enjoys working with digital tools, and thrives in a fast-paced, remote environment.
Key Responsibilities:
- Handle all aspects of online travel bookings including flights, hotels, transportation, tours, and package deals.
- Ensure booking confirmations, itinerary accuracy, and proper documentation are sent to clients in a timely manner.
- Update and manage reservations through global distribution systems (GDS), booking engines, and company CRM platforms.
- Troubleshoot and resolve issues related to travel changes, cancellations, and online system errors.
- Assist clients via phone, email, and chat to ensure a smooth and personalized booking experience.
- Monitor pricing, availability, and special offers across booking platforms to provide clients with the best options.
- Maintain accurate and up-to-date records of all client transactions and communications.
- Follow company procedures and comply with travel industry standards and applicable regulations.
Qualifications:
- 1–3 years of experience in travel booking, online reservations, or a related customer support role.
- Proficiency with travel booking systems such as Sabre, Amadeus, Galileo, or other online booking engines.
- Strong computer literacy, including knowledge of Microsoft Office or Google Workspace.
- Excellent communication skills (written and verbal) with a customer-first mindset.
- Ability to work independently, prioritize tasks, and manage multiple bookings simultaneously.
- Strong attention to detail and organizational skills.
- High school diploma or equivalent required; certification in Travel & Tourism or Hospitality is a plus.
What We Offer:
- A remote, flexible work environment with supportive leadership.
- Comprehensive onboarding and ongoing training programs.
- Career advancement opportunities in a growing industry.
- Competitive salary with performance incentives.
- Travel discounts and perks (based on employment terms).
- Paid time off and optional wellness benefits (varies by employment type).
About Us:
We are a customer-centric travel services company committed to redefining online travel experiences. With innovative tools and a human approach, we help travelers book smarter, travel better, and enjoy peace of mind at every step. Join a team that's passionate about delivering excellence in every booking.
Online Booking Specialist employer: Live the Dash Travel
Contact Detail:
Live the Dash Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Booking Specialist
✨Tip Number 1
Familiarise yourself with popular travel booking systems like Sabre, Amadeus, and Galileo. Having hands-on experience or knowledge of these platforms will give you a significant edge during the interview process.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. Being able to demonstrate your ability to resolve issues effectively will resonate well with our team.
✨Tip Number 3
Research the latest trends in the travel industry, especially regarding online bookings and customer preferences. This knowledge will not only impress us but also help you understand our company’s mission better.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple bookings simultaneously. We value detail-oriented individuals who can thrive in a fast-paced environment, so be ready to share your strategies.
We think you need these skills to ace Online Booking Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in travel booking and customer support. Emphasise your proficiency with travel booking systems and any certifications you may have in Travel & Tourism or Hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your ability to thrive in a remote environment. Mention specific examples of how you've successfully managed online bookings or resolved client issues in the past.
Highlight Technical Skills: Since the role requires strong computer literacy, be sure to mention your familiarity with Microsoft Office, Google Workspace, and any travel booking systems like Sabre or Amadeus. This will demonstrate your readiness for the tech-savvy aspects of the job.
Showcase Communication Skills: In your application, provide examples of your excellent communication skills. Whether through written correspondence or verbal interactions, illustrate how you ensure a smooth and personalised booking experience for clients.
How to prepare for a job interview at Live the Dash Travel
✨Showcase Your Tech Savvy
As an Online Booking Specialist, you'll be using various digital tools and booking systems. Be prepared to discuss your experience with platforms like Sabre or Amadeus, and highlight any specific examples where you successfully navigated technology to enhance customer experience.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when managing bookings and ensuring accuracy. During the interview, share instances where your attention to detail made a significant difference in your previous roles, such as catching errors in bookings or improving processes.
✨Prepare for Customer Scenarios
Expect questions about how you would handle various customer service scenarios, such as dealing with cancellations or troubleshooting booking issues. Think of specific examples from your past experiences that showcase your problem-solving skills and customer-first mindset.
✨Research the Company Culture
Understanding the company's values and culture is crucial. Familiarise yourself with their approach to customer service and their commitment to redefining online travel experiences. This will help you align your answers with what they are looking for in a candidate.
