At a Glance
- Tasks: Coordinate member experiences, manage events, and build relationships in a vibrant office environment.
- Company: Join a leading real estate investment company known for its sustainable, high-quality office spaces in London.
- Benefits: Enjoy competitive perks like a discretionary bonus, private medical insurance, and 25 days holiday!
- Other info: This role offers variety and the chance to make a real impact in a thriving company.
- Why this job: Be part of a dynamic team that values creativity, collaboration, and personal growth in a unique workspace.
- Qualifications: Excellent communication skills and some customer-facing experience are essential; organisational skills are a must.
The predicted salary is between 28800 - 43200 £ per year.
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MEMBER EXPERIENCE COORDINATOR – LONDON VENUE
LONDON – 5 DAYS A WEEK IN OFFICE
A unique opportunity to join a thriving London company, who prioritise sustainability, high quality and distinctive workspaces across the Capital!
THE COMPANY
This leading real estate investment company offer over 80 distinctive, high end, design led office spaces across London. They have won multiple awards for their high-quality design and offer a place to connect, collaborate and curate memorable experiences for their members.
In the past 4 years they have additionally launched 2 members lounges, for the exclusive use of their London office occupiers. These lounges offer dedicated events space for private hire, meetings rooms, touchdown working spots and an in-house café.
THE ROLE
Due to their ongoing success, they are now looking for a Member Experience Coordinator to come on board and deliver unparalleled levels of service in an intuitive and bespoke manner. This will involve elements of event coordination, guest management, onboarding new members, relationship building with partners and members and managing room bookings.
A broad role this Member Experience Coordinator’s responsibilities will include:
- Delivering an excellent level of customer service.
- Building genuine relationships with members, getting to know regulars and consistently ensuring everyone is dealt with in a personalised manner and feels welcome
- Welcoming and checking in members and their guests
- To be knowledgeable on the portfolio and brand, and confident talking about this.
- Providing all new/first time members the correct onboarding, explaining the lounge & member benefits, hosting new member inductions, explaining the app, and hosting tours.
- Managing reception mailbox enquiries, WhatsApp business account & responding to them in a timely manner in line with expectations set.
- Meaningful app contribution to stimulate digital content & drive engagement.
- To include diary and booking system management, private hire details, meeting room bookings.
- Setting up & breakdown of rooms ready for guest arrival
- Confident & familiar with meeting room AV conference & presentation configurations
- Confident setting up the lounge both private hire and member events
- Ensure marketing collateral and signage within the Lounges are current.
- Understanding of health & safety policies and procedures
THE CANDIDATE
The ideal candidate must be an excellent communicator and relationship builder, with some experience in a customer facing role that has an events management element. You will be highly organised and very comfortable using Microsoft software programmes and handling administrative tasks. This role requires someone who is looking for a role that provides variety, where no two days are ever the same!
In return this business is giving you the opportunity to take your career to the next level, working within a fantastic company that offers highly competitive benefits that include: a discretionary bonus scheme, a 15% non-contributary pension scheme, private medical insurance, dental insurance, a health cash plan and 25 days holiday + bank holidays!
Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn\'t quite what you\'re looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting.
#J-18808-LjbffrMember Experience Co-ordinator in London employer: Live Recruitment
Join a dynamic and award-winning real estate investment company in London, where sustainability and high-quality design are at the forefront of our mission. As a Member Experience Coordinator, you'll thrive in a vibrant work culture that values personal connections and offers extensive growth opportunities, alongside competitive benefits such as a discretionary bonus scheme and private medical insurance. With our unique member lounges and collaborative spaces, every day brings new experiences and the chance to make a meaningful impact on our community.
StudySmarter Expert Advice🤫
We think this is how you could land Member Experience Co-ordinator in London
✨Tip Number 1
Familiarise yourself with the company's portfolio and brand. Understanding their unique offerings will not only help you in conversations but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during interviews.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you've gone above and beyond for customers, as this role heavily relies on building relationships and providing excellent service.
✨Tip Number 4
Brush up on your event coordination skills. Since the role involves managing events and member onboarding, being able to discuss your experience in these areas confidently will set you apart from other candidates.
We think you need these skills to ace Member Experience Co-ordinator in London
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Member Experience Coordinator position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Personalised Cover Letter:Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of the company and the position that excite you, and explain how your skills and experiences make you a great fit.
Highlight Relevant Experience:In your CV, emphasise any previous customer service or event management experience. Use specific examples to demonstrate your ability to build relationships and provide excellent service, as these are key aspects of the role.
Proofread Your Application:Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Live Recruitment
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their values, mission, and the unique aspects of their office spaces. This will help you demonstrate your genuine interest in the role and how you can contribute to their success.
✨Showcase Your Customer Service Skills
As a Member Experience Coordinator, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to build relationships and create memorable experiences.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Think of scenarios related to event coordination or guest management, and be ready to explain how you would approach them.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you manage multiple tasks, prioritise responsibilities, and ensure everything runs smoothly. You might even want to share specific tools or methods you use to stay organised.
