At a Glance
- Tasks: Manage VIP ticketing for international tours, ensuring top-notch fan experiences.
- Company: Join Live Nation, the global leader in live entertainment and ticketing.
- Benefits: Inclusive work environment, professional growth opportunities, and a chance to work with top artists.
- Other info: Dynamic role with opportunities to attend live events and collaborate across Europe.
- Why this job: Be at the forefront of live events, enhancing fan experiences for major artists.
- Qualifications: Experience in ticketing operations and strong organisational skills required.
The predicted salary is between 37800 - 46200 £ per year.
- Job Summary
- Company: Live Nation
- Department: VIP Nation Europe
- Reports to: Director of Ticketing Operations and Fan Experience
- Working Hours: Full time
- Job Type: Permanent
- Role Description
VIP Nation International provides world class VIP package solutions for a wide range of artists and their fans on tours across EMEA and special events.
Alongside global event organisers, VIP concepts and products are developed to offer an elite fan experience for some of the biggest artists in the world.
In this role you will be responsible for managing the VIP ticketing element for specific international tours across EMEA at all levels.
Managing the tour end to end from a VIP ticketing aspect, ensuring delivery is precise and VIP package sales are maximised.
You will need to possess a good background in ticketing, having already previously held roles such as Ticketing Manager, Client Account/Service Manager or similar within the industry, tour ticketing at a promoter level is a bonus.
Exceptional organisational skills, be detail oriented, commercially driven and able to work on multiple projects simultaneously are essential to succeeding in this role.
Who you are
- Competencies / Skills / Knowledge / Experience
- A strong understanding of ticketing operations and sales within live events, including having managed inventory for multiple shows at the same time.
- Previous experience on reporting within a ticketing environment and used programs such as Excel at an advanced level or more.
- Experience optimising the customer journey and improving the fan experience.
- Having worked with major ticketing agents such as Ticketmaster (not essential).
- Having ticketed events not limited to the UK and Ireland (not essential).
- Strong interpersonal skills, with the ability to work effectively with internal and external stakeholders across multiple countries.
- Behaviours
The following attributes determine how the role will be carried out and are required to be a success
- Proactive and can demonstrate initiative, drive and commitment to achieve objectives.
- Ability to work accurately and effectively to meet deadlines.
- Ability to work independently as well as a team, with a high level of responsibility.
- Commercially minded and confident enough to lead on ideas taking ownership of projects.
- Great at problem-solving through creativity or analytical thought.
- What the role includes
- Lead end-to-end VIP ticketing for tours and events- overseeing volume, allocations, seating plans, and holds with promoters, local teams, venues and third-party vendors.
- Manage event set up in EOS, including set-up forms, pricing charts, inventory optimisation, and closing sales across multiple schedules and time zones.
- Collate sales data from Ticketmaster UK, other UK and European / worldwide ticket vendors and distribute reports on an agreed schedule to VIP Nation, LN Ticketing, Promoters, Agents and Artist Management.
- Oversee non-Ticketmaster stock dispatch plans and handle sales data collection, reporting and mark backs across EMEA.
- Assist where needed with VIP Nation International's Client Services team on proposals to secure new business.
- Assist in executing marketing plans with fellow Live Nation teams, build and maintain VIP Nation EMEA webpage.
- Collaborate with the VIP Nation International Customer Service Manager to ensure fan ticket inquiries, escalations, accessibility requests and refunds are fittingly supported by the Ticketing function.
- Analyse customer and client feedback to constantly find ways in improving the fan experience.
- Attend select events to support the on-site VIP ticketing operations.
- Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and homelife.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with th
#J-18808-Ljbffr
Ticketing Manager, VIP Nation International employer: Live Nation
Roc Nation is an exceptional employer, offering a vibrant work culture that thrives at the intersection of sports, entertainment, and culture. As a Social Media Coordinator in London, you'll benefit from comprehensive health plans, generous paid time off, and unique perks like free concert tickets, all while being part of a dynamic team that fosters personal and professional growth. With opportunities for tuition reimbursement and internal development programs, Roc Nation is dedicated to nurturing your career in a fast-paced and exciting environment.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Manager, VIP Nation International
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Live Nation are looking for when hiring for a Ticketing Manager, VIP Nation International.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Live Nation for the Ticketing Manager, VIP Nation International, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Live Nation as a Ticketing Manager, VIP Nation International, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Live Nation’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ticketing Manager, VIP Nation International.
We think you need these skills to ace Ticketing Manager, VIP Nation International
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Live Nation, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Live Nation's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Live Nation. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Live Nation
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Live Nation uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Live Nation. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
