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- Tasks: Manage VIP ticketing for exciting tours and events, maximising sales and enhancing customer experiences.
- Company: Join Live Nation, the world's leading live entertainment company with a vibrant team culture.
- Benefits: Enjoy unlimited annual leave, free event tickets, and a fun office with games and fitness classes.
- Why this job: Be part of a dynamic team that values creativity and collaboration in the live entertainment industry.
- Qualifications: Strong organisational skills, experience in ticketing, and a passion for live events.
- Other info: Inclusive environment encouraging personal growth and diverse perspectives.
The predicted salary is between 36000 - 60000 £ per year.
Job Summary
Company: Live Nation
Department: VIP Nation Europe
Location: Farringdon, London
Reports to: Director of Ticketing
Working Hours: Full time
Contract Type: Permanent
Role starting: Jan 2026
Role Description
VIP Nation is a department of Live Nation which provides VIP package solutions to tours, festivals and special events. Reporting to the Director of Ticketing, VIP Nation (International Touring), you will be responsible for ticketing aspects of the VIP package build across arena and stadium tours in the regions.
For this role, you should possess exceptional organisational, communication and interpersonal skills. Having experience in the following roles: Ticketing Manager, Sales Manager, Client Account / Services Manager or Executive, Box Office Manager.
What it’s like to work in the Team
Our team is made up of a diverse group of individuals, but we all share the same passion for putting our employees first. We have a fun atmosphere within the team, which helps us maintain an open, approachable department, which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We are committed to working as a team and so support each other to achieve wins as a team.
What we can offer you
Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.
Who you are
Competencies / Skills / Knowledge / Experience
- Excellent numeracy skills with exceptional attention to detail and proficiency in using Excel at intermediate or above level
- Strong organisational skills and a proven ability to multi-task, prioritise, manage task.
- Previous experience of reporting on and analysing data, ideally in a ticketing environment.
- Experience of managing content, optimising the customer journey and improving customer experience
- Experience in online ticket sales
- Experience of managing ticket inventory
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
- Strong interpersonal skills, with the ability to work effectively with internal and external stakeholders from multiple countries
- Proactive and demonstrates initiative, drive and commitment to achieve objectives
- Ability to work accurately and effectively and to meet deadlines
- Ability to work independently with a high level of personal responsibility and initiative
- Combines analytical thought with creativity to excel at problem-solving
- Commercially minded – able to identify and exploit opportunities
What the role includes
- Manage all aspects of the VIP product set-up
- Manage end-to-end event ticketing for a variety of tours, including liaising with promoters and ticket agents, manifesting shows, managing allocations, maximising ticket sales and reconciling events.
- Prepare and confirm all necessary tour details for on-sale, including routing and dates, schedules, ticket limits, age restrictions, pricing and fee structures.
- Request ticket holds and liaise with local promoter teams to approve locations in all cities for all VIP packages
- Complete set up forms, oversee ticket pricing charts for tours and check on correctness of all points of sale.
- Collate sales data from Ticketmaster UK, other UK and European / worldwide ticket vendors.Administer events in EOS (our in-house event operating system), manage inventory and allocations.
- Distribute sales reports on agreed schedule to VIP Nation, LN Ticketing, Promoters, Agents and Artist Management.
- Ensure VIP online visibility to consumers across all ticket platforms
- Ensure VIP packages are available to purchase for all pre-sales and public on-sales, across multiple on-sale schedules, cities and time-zones.
- Obtain official tour visual assets, adapt and edit to fit our web and social media needs, gaining approval with local marketing/artist management/agent teams
- Creating VIP Nation tour webpages, making sure any presale and on sale links are added, as well as to all relevant Live Nation & Artist websites and presale webpages.
- Pro-actively seek opportunities to maximise sales by moving inventory around products to maximise best sellers.
- Instruct ticket vendors to close sales, notify promotional sites to mark events as sold out, obtain and report final sales and package revenue audits to relevant parties, and order customer lists for the Event Manager and on-site team.
- Attend events and manage specific ticketing duties, where relevant, including assisting the Event Manager.
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com
APPLICATION DEADLINE
27TH OCTOBER 2025. We reserve the right to close applications at any time.
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Ticketing Manager employer: Live Nation
Contact Detail:
Live Nation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups related to ticketing and live events. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience in ticketing, make sure to highlight that in conversations. Bring up specific examples of how you’ve maximised sales or improved customer experiences. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Don’t just apply – engage! When you find a role you’re keen on, reach out directly to the hiring manager or someone in the team. A quick message expressing your enthusiasm can go a long way in making a memorable impression.
✨Tip Number 4
Keep it fun! Remember, the live events industry is all about passion and excitement. When you’re networking or interviewing, let your enthusiasm for the role shine through. It’s not just about skills; it’s about showing you’re a great fit for the team culture too!
We think you need these skills to ace Ticketing Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Ticketing Manager role. Highlight your relevant experience in ticketing, sales, and client management, and show us how your skills align with what we're looking for.
Show Off Your Skills: We want to see your exceptional organisational and communication skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed tasks and built relationships with stakeholders.
Be Data Savvy: Since this role involves reporting and analysing data, make sure to mention your proficiency in Excel and any experience you have with data management. We love candidates who can combine analytical thought with creativity!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we can't wait to hear from you!
How to prepare for a job interview at Live Nation
✨Know Your Ticketing Inside Out
Make sure you brush up on your ticketing knowledge, especially in relation to VIP packages. Familiarise yourself with the latest trends in ticket sales and customer experience. Being able to discuss specific examples from your past experiences will show that you're not just knowledgeable but also passionate about the industry.
✨Show Off Your Organisational Skills
Since this role requires exceptional organisational skills, prepare to discuss how you've successfully managed multiple tasks in previous positions. Bring examples of how you prioritised tasks and met deadlines, especially in high-pressure situations. This will demonstrate your ability to handle the demands of the job.
✨Communicate Like a Pro
Strong communication is key in this role, so practice articulating your thoughts clearly and confidently. Be ready to explain how you've built relationships with stakeholders in the past. Use specific examples to illustrate your interpersonal skills and how they contributed to successful outcomes.
✨Be Data Savvy
Since the role involves reporting and analysing data, be prepared to discuss your experience with Excel and any relevant data analysis tools. Highlight any instances where your analytical skills led to improved ticket sales or customer satisfaction. This will show that you can combine creativity with analytical thought to drive results.