Job Summary
Company: Live Nation
Department : UK & Ireland Festivals
Location: Manchester, UK with Hybrid working from London/ across the UK considered
Reports to: Head of Cashless & Loyalty Solutions
Working Hours: Full time
Job Type: Permanent
Role Description
Are you ready to play a pivotal role in delivering some of the UK's most iconic music festivals and events? As our Cashless & Loyalty Solutions Project Manager, you will be at the heart of ensuring our festivals run smoothly and efficiently by delivering a best-in-class Cashless experience for all on-site purchases and payments.
As Cashless & Loyalty Solutions Project Manager the role will work across all Live Nation UK and Ireland festivals, in which the Live Nation Cashless system is deployed, in excess of 50+ per year, reporting to the Head of Cashless & Loyalty Solutions. The role covers all aspects of planning and managing each event project including but not limited to; Pre event planning, on site deployment and supervision, post event reconciliation, settlement, analysis and reporting.
The role proactively works with other Live Nation departments such as Sponsorship, Customer Experience, F&B, VIP, Production, Operations, Sustainability and Internal Audit.
What it's like to work in the Team
The Cashless & Loyalty Solutions Manager will be an integral member of the team to ensure seamless delivery of our cashless and payments experience across our events to support best-in-class customer experiences across our festivals supporting event teams, concession partners, vendors and our fans.
The visitor's festivals are more than customers, they're our Fans. They are at the heart of everything we do. Our mission is to 'put fans first and deliver world class experiences.'
To do this we strive to always embody our Fan First Values:
- We Care: We genuinely care about our Fans as individuals and strive to go above and beyond their expectations. We understand what is important to our customers, stakeholders, and teams.
- We make it relevant: We deliver the products, services and experience that are right for our fans and that enhance their experience. We focus on the task that will make a difference to the business.
- We communicate: We embody great communication at all times. We are polite, courteous and are fluent in our brand language. We work collaboratively and share best practice.
- We take ownership: We take ownership, responsibility, and accountability to get the job done. We do what we say we're going to do and work together to solve challenges and exploit opportunities.
- We add value: We focus on the details that drive enhanced commercial performance and efficiencies. We are bold, brave and constantly self-review to ensure we're always adding value.
- We do what's Right: We drive a culture of inclusivity, diversity and sustainability. We stand by our principles and work towards making our venues and festivals world leaders in accessibility, inclusivity and sustainability.
Who you are
Essential
- Proven experience managing complex projects from initiation through to delivery, including multiple concurrent workstreams and competing deadlines.
- Experience coordinating cross-functional teams and holding stakeholders and third-party suppliers accountable for agreed deliverables.
- Strong Excel skills.
- Experience with EPOS and payment systems and solutions.
- Excellent communication skills.
- Strong attention to detail, administration, time management, planning and presentation skills.
- Strong understanding of financial and commercial principles.
- Able to manage pressure and conflicting deadlines.
- Flexibility to meet the needs of the business.
- Flexibility on working location and happy to be working at events during May to September.
Desirable
- Experience of working in live events and/or festivals.
- Experience In managing third party suppliers and contractors.
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
- Strong work ethic with a can-do attitude.
- Forward thinking with a positive attitude towards change.
- Ability to multi-task and work in a challenging fast paced environment.
- Self-starter and problem solver.
- Deadline focused.
- Good communicator.
- Good organisation skills.
- Works well in a team environment and always willing to help others.
- Flexible in working hours to facilitate working/attending the festivals (Events occur most weekends in May to September).
What the role includes
Pre event :
- Regular communication with stakeholders to ensure all parties are working to the same scope and deadlines on providing the relevant information for the projects.
- Regular updates with system provider to ensure agreed development work and planning for events are on track.
- Support with managing the integrated project plan and critical path across all assigned events; track dependencies and readiness; maintain a clear risk and issue log with mitigation plans and esc
Cashless & Loyalty Solutions Manager in Manchester employer: Live Nation
Live Nation is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Farringdon, London. With impressive benefits such as unlimited annual leave, access to live events, and a dynamic office environment featuring games and fitness classes, employees are encouraged to thrive both personally and professionally. The company prioritises employee growth and collaboration, ensuring that every team member can contribute to meaningful partnerships while enjoying a supportive atmosphere.
