At a Glance
- Tasks: Be the friendly face of O2 Academy Brixton, welcoming visitors and managing enquiries.
- Company: Join Academy Music Group, a leader in live music and entertainment.
- Benefits: Gain experience in a dynamic environment with opportunities for growth.
- Other info: Flexible hours, including evenings and weekends, in a fun, fast-paced setting.
- Why this job: Perfect for music lovers wanting to make an impact in a vibrant venue.
- Qualifications: Customer service skills and a passion for live music are essential.
The predicted salary is between 30000 - 40000 € per year.
The Venue Administrator is an integral position within the team, helping provide seamless and exceptional customer and client services by acting as the first point of contact for all visitors, guests, and contractors. You will contribute to the effective running of our core business objectives and commercial targets and must be highly motivated to deliver an outstanding experience to all clients and customers.
Day-to-day, the role entails greeting and welcoming visitors in a warm and professional manner, as well as managing the reception area and stage door on event days, ensuring it is always kept tidy and presentable. You will also answer and direct phone calls, emails, and enquiries promptly and accurately to relevant team members, as well as addressing and resolving basic customer enquiries with a professional and courteous approach.
You will also be responsible for various administrative duties, including distributing post, monitoring office supplies, managing lost property, and maintaining and updating venue records, databases, and contact lists. The Venue Administrator must be friendly and approachable, with a positive attitude and high level of integrity and professionalism. Candidates must be able to work both independently and as part of a wider team. The role will require you to work flexible hours, including some evenings and weekends during busy season.
The role can vary with the high and low seasons, so the ideal candidate should be able to work effectively in a high-pressure environment, to multitask, and be able to keep themselves busy during quiet periods. This role is perfect for someone who is dynamic, passionate about live music, has excellent organisational and customer service skills, and is open to opportunities for growth and development within the venue and company.
Who you are
- Reception or administrative experience (desirable)
- Polite and professional, customer service skills and experience
- Good time keeping
- Working knowledge of Microsoft Outlook/Word/Excel
- Ability to prioritise and multitask
- Good level of literacy and numeracy skills
- Ability to work flexible hours (including some evenings and weekends)
Behaviours
- Interest in live music and the venue
- Punctual and self-motivated
- Can-do attitude with good attention to detail
- Excellent organisational skills
- A team player as well as being able to work independently
- Polite, enthusiastic, and pro-active
What the role includes
- To be main point of contact for permanent, visiting staff and contractors
- To greet visitors including artist and touring teams in a friendly and professional manner and inform the relevant people of their arrival as quickly as possible
- To remain knowledgeable about events scheduled to take place within the venue and to provide accurate information to customers when requested
- Manage the general mail inbox and phone line: proactively respond to customer queries and complaints, escalate venue queries to relevant departments
- When required assist with the accessible booking inbox and customer phone line: proactively administer all accessible ticketing requirements and communications
- Working shows supervising the stage door operation & accreditation to ensure a smooth and efficient backstage
- When required working shows to help supervise the box office and scanning department or VIP packages to maintain a smooth and efficient operation
- To organise, distribute and process post and deliveries, including post office runs
- To ensure front office areas are kept presentable, facilities are stocked, and Health and Safety procedures are adhered to
- To log and organise lost property after shows and maintain records, coordinate collection, postage, and disposal of lost property
- To assist the team with tasks such as fielding and logging staff guest list requests, distributing monthly phone and email list updates, courier bookings, etc.
- Supervise and assist in training casual employees
- Represent the venue and Company in a professional manner
- Other ad hoc duties when required
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
APPLICATION DEADLINE: 25th May 2026. We reserve the right to close applications at any time.
Venue Administrator in London employer: Live Nation
Academy Music Group is an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusion while fostering personal and professional growth. Located in the heart of Brixton, London, the role of Venue Administrator provides a unique opportunity to engage with the dynamic live music scene, ensuring a rewarding experience for both employees and visitors alike. With a commitment to employee well-being and development, AMG encourages its staff to thrive in a supportive environment, making it an ideal place for those passionate about music and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Administrator in London
✨Tip Number 1
Get to know the venue! Before your interview, check out the O2 Academy Brixton's website and social media. Familiarise yourself with upcoming events and the vibe of the place. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you'd handle different visitor scenarios. Role-play with a friend or family member to get comfortable with greeting guests and answering queries.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Venue Administrator role. Plus, it could give you an inside edge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Academy Music Group family. Don’t miss out on this opportunity!
We think you need these skills to ace Venue Administrator in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for live music and customer service. A friendly tone can make a big difference.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience, especially in reception or administrative roles. Mention any specific skills that match the job description, like your ability to multitask or your knowledge of Microsoft Office.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Venue Administrator role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Live Nation
✨Know Your Venue
Before the interview, make sure to research the O2 Academy Brixton and its events. Familiarise yourself with their upcoming shows and the overall vibe of the venue. This will not only show your genuine interest in live music but also help you answer questions about how you can contribute to the venue's success.
✨Showcase Your Customer Service Skills
As a Venue Administrator, you'll be the first point of contact for visitors. Prepare examples from your past experiences where you've provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond to ensure a positive experience for clients.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational abilities. Be ready to discuss how you manage multiple tasks and prioritise effectively, especially in high-pressure environments. You might even want to bring a brief example of a time when you successfully juggled various responsibilities.
✨Emphasise Teamwork and Flexibility
This position involves working both independently and as part of a team. Share experiences that showcase your ability to collaborate with others and adapt to changing circumstances. Mention your willingness to work flexible hours, including evenings and weekends, to align with the venue's busy schedule.
