At a Glance
- Tasks: Support HR systems helpdesk, respond to user queries, and maintain data accuracy.
- Company: Join Live Nation, the global leader in live entertainment.
- Benefits: Hybrid work model, inclusive culture, and opportunities for personal growth.
- Other info: Embrace a supportive environment that values diversity and encourages learning.
- Why this job: Make a real impact in HR while working with a fun, diverse team.
- Qualifications: Experience with HR systems, strong communication skills, and analytical mindset.
The predicted salary is between 40000 - 50000 £ per year.
The Senior Workday Support Advisor will support the global HR systems helpdesk, responding to Workday user queries received through our ticketing platform Zendesk. Additional responsibilities include general data clean-up and maintenance tasks.
This UK based role will have a focus on servicing our EMEA and APAC regions, although some crossover into US is expected. This is a hybrid role, mainly working remote within the UK, with some travel expected into the London office (monthly) to meet with the rest of the UK based Workday team.
Our team is made up of a diverse group of individuals, but we all share the same passion for putting our employees first. We have a fun atmosphere within the team, which helps us maintain an open, approachable department, which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We are committed to working as a team and so support each other to achieve wins as a team.
Competencies / Skills / Knowledge / Experience
- Ability to use analytical, logical, and organizational skills to problem solve and identify trends
- Experience working with HR systems, preferably with Workday
- Demonstrates excellent written and verbal communication skills
- Confident user of Microsoft Excel – knowledge of Lookups, Pivot tables etc. would be advantageous
- Excellent time management skills, able to multi-task and meet deadlines with minimal supervision
- Experience in a HR/IT customer service role (desirable)
Behaviours
- A great inquisitiveness and eagerness to learn, make an impact using initiative
- Proactive and enthusiastic yet methodical approach to work
- Takes pride in their work, maintaining a high level of accuracy with an attention to detail
- Focus on delivering excellent customer service
- Applies a common sense approach to problem solving
- Understands sensitivity surrounding HR practice
What the role includes
- Respond to Workday user queries received through our ticketing platform (Zendesk)
- Carry out maintenance tasks such as creation of set-up values and role assignments in Workday
- Compare data sets and prepare bulk import templates in Excel
- Research user queries using tools such as Workday Sandbox, Worker History, and Workday Community.
- Attend regular meetings with HR teams to review recurring issues and open tickets
- Identify repeated issues and escalate them to the HRIS team for process improvement or training need.
- Maintain knowledge bank and training materials for HR use
- Provide system training to new and existing users
- Service ad-hoc data requests
- Assist with various research and/or special projects
- Ensure confidentiality in relation to employee’s personal data
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
Senior Workday Support Advisor in London employer: Live Nation
Roc Nation is an exceptional employer, offering a vibrant work culture that thrives at the intersection of sports, entertainment, and culture. As a Social Media Coordinator in London, you'll benefit from comprehensive health plans, generous paid time off, and unique perks like free concert tickets, all while being part of a dynamic team that fosters personal and professional growth. With opportunities for tuition reimbursement and internal development programs, Roc Nation is dedicated to nurturing your career in a fast-paced and exciting environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Workday Support Advisor in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Live Nation!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Live Nation.
We think you need these skills to ace Senior Workday Support Advisor in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Live Nation. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Live Nation and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Live Nation. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Live Nation's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Live Nation
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Live Nation.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Live Nation will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Live Nation and how you would contribute to adapting HR strategies.
