At a Glance
- Tasks: Support partners with ticket requests and ensure smooth event ticketing operations.
- Company: Join Live Nation, a leader in the events industry with a fun, collaborative culture.
- Benefits: Enjoy unlimited annual leave, free show tickets, and a vibrant office atmosphere.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be part of exciting live events and build valuable relationships in the industry.
- Qualifications: Experience in ticketing or events, strong communication skills, and attention to detail.
The predicted salary is between 27000 - 33000 £ per year.
This role will work mainly on the delivery of Live Nation UK's Partner Ticket Bank & Partner Ticketing service acting as the day-to-day contact for participating partners, providing a concierge-style service from initial enquiry through to ticket confirmation and fulfilment.
As well as the above the role may also provide general support to the UK Ticketing team such as show reconciliation, invoice and internal order processing, sales reporting and other day to day administrative tasks.
This is an admin focussed role with a strong partner-service focus and demands a combination of excellent attention to detail and first-class communication skills.
What it's like to work in the Team
Our team is made up of a diverse group of individuals, but we all share the same passion for the events industry.
We have a fun, approachable atmosphere within the team, which helps us build and maintain genuinely authentic and valuable relationships with our colleagues and clients alike.
We are committed to supporting each other and working together to deliver first class event ticketing and insight to the business.
What we can offer you
Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave.
The Farmiloe Building in Farringdon, London is a beautiful office to work in.
Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes.
In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options.
We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.
Who you are
Competencies / Skills / Knowledge / Experience
Essential
- Experience in ticketing, venue operations, live events, account management / partner servicing or a related operational role.
- Excellent written and verbal communication skills, with confidence dealing directly with partners and senior stakeholders.
- Excellent literacy and numeracy skills with exceptional attention to detail
- Proficient in using Excel at intermediate or above level
- A hard worker dedicated to going the extra mile for partners and guests.
Desirable
- Previous experience within a Ticketing team, UK music promoter or venue, including use of ticketing / order management systems.
- Understanding of commercial partnerships.
- Behaviours
- A team player and a flexible and positive 'can do' approach.
- Well organised, deadline focused and adept at prioritising workloads
- A highly motivated and conscientious individual who takes pride in delivering work to the highest standard.
- Proactive and demonstrates initiative, drive and commitment to achieve objective
- Self-motivated and takes ownership for personal and technical skills development
- Process driven with meticulous attention to detail
- What the role includes
- Act as the day-to-day partner-facing contact for Live Nation's Partner Ticket Bank / Partner Ticketing service, providing a consistent concierge-style experience.
- Manage and monitor the Partner Tickets shared mailbox, ensuring requests and queries are acknowledged, logged and progressed in a timely manner.
- Receive and review Ticket Bank and paid ticket requests, checking that the information required to progress the request has been provided.
- Work with Ticketing, relevant ETMs and venues to confirm availability, pricing, allocations and fulfilment, using relevant ticketing systems where appropriate.
- Maintain the shared Partner Ticketing tracker and ensure live requests accurately reflect their latest operational status.
- Coordinate and process non-Ticket Bank paid ticket requests for partners, including arranging payment links where required and following the request through to fulfilment.
- Monitor upcoming show dates and outstanding fulfilment, escalating time-sensitive or near-show issues to the relevant Ticketing lead / ETM and ensuring there is clear ownership.
- Build strong working relationships with ETMs and other internal stakeholders to ensure requests move through the process efficiently.
- Provide regular visibility to Marketing Partnerships on open requests, exceptions, request volumes and any partner issues requiring commercial / relationship input.
The role may also be required to provide administrative support to the event ticketing team including:
- Reconciling and sending show day ticket agent sales breakdowns and customer lists to event reps
- Assist with reconciliation of final event ticket sales
- Processing of internal ticket orders for record labels and other clients and stakeholders, taking payments as appropriate
- Assist the event ticketing team to complete bi-weekly sales figures reporting
- Liaise with promoters, venues, ticket agents and other stakeholders to support event
Event Ticketing Support in London employer: Live Nation
Live Nation is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Farringdon, London. With impressive benefits such as unlimited annual leave, access to live events, and a dynamic office environment featuring games and fitness classes, employees are encouraged to thrive both personally and professionally. The company prioritises employee growth and collaboration, ensuring that every team member can contribute to meaningful partnerships while enjoying a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Event Ticketing Support in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Live Nation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Live Nation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Event Ticketing Support in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Live Nation:Your cover letter is your chance to shine! Tell us why you want to work at Live Nation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Live Nation!
How to prepare for a job interview at Live Nation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
