At a Glance
- Tasks: Assist in delivering top-notch customer service and handle escalated complaints efficiently.
- Company: Join Live Nation, the leading live entertainment company with a vibrant culture.
- Benefits: Enjoy unlimited annual leave, festival tickets, and a fun office environment with games and fitness classes.
- Other info: Work in a beautiful office in Farringdon, London, with great career development opportunities.
- Why this job: Be part of a dynamic team that values your input and supports your growth.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Job Summary:
Company: Live Nation
Location: Farringdon, London and occasionally on-site at festivals during the summer
Reports to: Customer Communications Director (Head of Escalation)
Working Hours: Full time, 40 hours per week, with occasional additional weekend working over the summer festival season
Contract Type: Permanent
Role Description
The main aims of this role of Customer Communications Coordinator are to assist the Customer Communications Director in delivering centralised customer service support across the business and helping ensure that customer complaint escalations are minimised. The role includes regular review of best practice guidelines and the collation/design of learning materials to ensure teams have a solid foundational training. The role also requires regular reporting across the business on unresolved complaints and investigation into escalated complaints including liaison with internal partners (general and accessibility customer service teams, event and ticketing teams, promoters, box office managers), third-party partners and external dispute resolution services. In this way escalated complaints are handled in a timely and efficient manner to ensure satisfactory resolution.
You will need to be comfortable working to tight deadlines, have great attention to detail and good written and oral communication skills. You will also need to be comfortable working with various digital platforms and Office 365 suite skills.
What it’s like to work in the team
This is currently a small team of two. However, we work closely with the Customer Services teams across the business as well as other key internal stakeholders. Within the broader Customer Services team, we pride ourselves on being an open and approachable group, which helps us to build and maintain close relationships with our employees and leaders from across the business. We are committed to working as a team and supporting each other to be the best that we can be, both individually and as a whole.
What we can offer you
Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.
Who you are
- Previous experience working in a customer facing role
- Experience on customer service platforms e.g. Zendesk or Fresh Desk
- Excellent communication skills, both written and oral
- Strong attention to detail, and organisational skills
- Strong administration, time management skills; with the ability to work on multiple projects simultaneously
- Microsoft Office suite skills, especially Excel
- Experience in / understanding of privacy / data protection compliance is beneficial
Behaviours
- Customer focused attitude, with the ability to deal calmly with personal and emotive communications
- Ability to communicate clearly and effectively both in writing and orally
- Confident in communicating with a wide range of internal and external stakeholders
- Ability to multi-task and work in a fast-paced environment against tight deadlines
- Flexibility to meet the needs of the business
- Strong work ethic with a positive attitude
- Ability to remain calm under pressure
What the role includes
- Data collation, analysis and reporting on customer enquiries and complaints across the business using our customer services platform
- Creation and maintenance of Excel reports to monitor and identify trends in our customer interactions
- Assist in updating best practice documents
- Provide support on investigations into escalated cases, dealing with internal and external stakeholders, and dispute resolution services
- Design PowerPoint presentation decks for training materials
- Undertake discrete projects at the direction of the Customer Communications Director
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
APPLICATION DEADLINE: Monday 13th July 2026. We reserve the right to close applications at any time so encourage early application where possible.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
Customer Communications Coordinator in London employer: Live Nation
Live Nation is an exceptional employer, offering a vibrant work culture in the heart of Farringdon, London, where creativity and collaboration thrive. Employees enjoy impressive benefits such as unlimited annual leave, access to shows and festivals, and a range of wellness activities, all within a beautifully designed office space that fosters community and personal growth. With a commitment to diversity and inclusion, Live Nation encourages its team members to bring their authentic selves to work while providing ample opportunities for professional development and meaningful experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Live Nation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Live Nation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Communications Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Live Nation:Your cover letter is your chance to shine! Tell us why you want to work at Live Nation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Live Nation!
How to prepare for a job interview at Live Nation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
