Live Nation seeks a Customer Services Manager to join our Escalations team, supporting the Head of Escalations. You will gather facts, build case files and draft empathetic responses for complex complaints across touring and festival operations, including our VIP offering.
You will liaise with the ADR service, manage submissions and deadlines, and drive improvements in customer service practices. You will work with internal stakeholders to resolve cases quickly, produce reports on ADR volumes
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Live Events Escalations Manager & ADR Liaison employer: Live Nation
Live Nation is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Farringdon, London. With impressive benefits such as unlimited annual leave, access to live events, and a dynamic office environment featuring games and fitness classes, employees are encouraged to thrive both personally and professionally. The company prioritises employee growth and collaboration, ensuring that every team member can contribute to meaningful partnerships while enjoying a supportive atmosphere.
