Live Nation in London seeks a Customer Services Manager to join the Escalations team, overseeing complex customer complaints across touring and festival portfolios, including VIP offerings. You will support the Head of Escalations by gathering facts, building case files and drafting responses to ensure fair, timely resolutions.
You will also liaise with the ADR service to manage submissions, evidence and deadlines, balancing empathy for fans with the commercial realities of live events.
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Lead, Customer Escalations for Live Events employer: Live Nation
Live Nation is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of Farringdon, London. With impressive benefits such as unlimited annual leave, access to live events, and a dynamic office environment featuring games and fitness classes, employees are encouraged to thrive both personally and professionally. The company prioritises employee growth and collaboration, ensuring that every team member can contribute to meaningful partnerships while enjoying a supportive atmosphere.
