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For Companies At a Glance
- Tasks: Assist fans with queries about events via chat, email, and phone.
- Company: Join Ticketmaster, part of Live Nation, the world's leading live entertainment company.
- Benefits: Enjoy a supportive culture, flexible work-life balance, and opportunities for personal growth.
- Why this job: Be part of a passionate team that connects fans to unforgettable live experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Diversity and inclusion are at our core; bring your authentic self to work!
The predicted salary is between 24000 - 36000 £ per year.
Customer Care Support Advisor page is loaded
Customer Care Support Advisor
Apply locations Manchester, Dale Street, M1
Time type: Full time
Posted on: Posted 7 Days Ago
Job requisition id: JR-81760
Job Summary:
Location: Manchester, UK
Division: Ticketmaster UK
Line Manager: Team Manager (Contact Centre)
Contract Terms: Permanent, 35 hours per week
The Team
The Fan Support Team guides fans through the entire events process, assisting with queries and requests before, during, and after shows. The team handles requests related to ticket purchases and access for various events including comedy, theatre, music, sports, and attractions.
The Job
The Fan Care Support Advisor provides efficient front-line service to fans, resolving problems and queries using appropriate communication methods to build loyalty and confidence in the brand.
Ticketmaster is part of Live Nation Entertainment, the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, LN Media, and Artist Nation Management.
What You Will Be Doing
- Working across teams such as Service Resolution, Resale, Access, Complaints, and social media.
- Communicating with fans via live chat, email, and phone.
- Resolving fan queries efficiently, meeting KPIs and SLAs.
- Providing high-quality fan service to ensure confidence.
- Suggesting service improvements.
- Supporting team members and external departments with event and venue information.
- Liaising with other departments to enhance service quality.
- Adhering to company policies and procedures.
- Undertaking other duties as assigned.
What You Need to Know
- Customer service experience in contact centers.
- Proficiency with Microsoft Office.
- Understanding of internal and external customer importance.
- Excellent communication skills.
- Strong time management and organizational skills.
Behavioral Requirements
- Maintains positive working relationships.
- Understands the fan concept.
- Focuses on detail and demonstrates strong attention.
- Displays good grammar and punctuation.
- Enthusiastic and confident communicator.
- Works well under pressure to meet targets.
- Problem-solving abilities.
Life at Ticketmaster
We are proud to be part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision is to connect people with live events they love. We thrive on passion, diversity, and a culture of accessibility, leadership, and teamwork. If you share our passion for live entertainment, we want to hear from you.
Our values include:
- Reliability: Powering live experiences with dependability.
- Teamwork: Achieving success together.
- Integrity: Upholding high ethical standards.
- Belonging: Fostering an inclusive culture where everyone can thrive.
Equal Opportunities
We are committed to diversity and inclusion, encouraging applications regardless of gender, race, sexual orientation, religion, age, disability, or caring responsibilities. We support work-life balance and personal development.
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About Us
Life at Ticketmaster
As part of Live Nation Entertainment, we aim to connect fans worldwide to live events. We are passionate about live entertainment and dedicated to providing an inclusive environment that encourages authenticity, growth, and opportunity.
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Customer Care Support Advisor employer: Live Nation
Contact Detail:
Live Nation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Support Advisor
✨Tip Number 1
Familiarise yourself with Ticketmaster's services and the types of events they cover. Understanding the fan experience and common queries can help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be interacting with fans through various channels, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. This will highlight your capability to handle the fast-paced environment of a contact centre.
✨Tip Number 4
Network with current or former employees of Ticketmaster. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Care Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, particularly in contact centres. Emphasise your communication skills and any experience with Microsoft packages, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for live events and how it aligns with Ticketmaster's vision. Mention specific examples of how you've resolved customer queries effectively in the past.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your ability to analyse and solve problems under pressure. This will show that you can handle the demands of the role.
Proofread Your Application: Ensure your application is free from grammatical errors and typos. A strong command of grammar and punctuation is essential for this position, so take the time to review your documents carefully.
How to prepare for a job interview at Live Nation
✨Know the Company and Its Values
Before your interview, take some time to research Ticketmaster and its values. Understanding their commitment to reliability, teamwork, integrity, and belonging will help you align your answers with what they stand for.
✨Demonstrate Customer Service Skills
Since the role focuses on customer care, be prepared to share specific examples from your past experiences where you successfully resolved customer queries or complaints. Highlight your ability to communicate effectively and maintain a positive attitude.
✨Show Enthusiasm for Live Events
Express your passion for live entertainment during the interview. Share any personal experiences you've had with events, whether it's concerts, theatre, or sports, and how those experiences shape your understanding of fan needs.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to work under pressure. Practice responding to hypothetical situations related to customer service, ensuring you demonstrate your analytical thinking and attention to detail.
