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For Companies At a Glance
- Tasks: Support client relationships and assist with ticket inventory management.
- Company: Join Ticketmaster, part of Live Nation, the world's largest live entertainment company.
- Benefits: Enjoy a vibrant work culture, flexible hours, and opportunities for personal growth.
- Why this job: Be part of an exciting team that connects fans to live events they love.
- Qualifications: I.T. literate with strong communication skills; training provided on Ticketmaster platforms.
- Other info: Inclusive environment encouraging diversity and personal development.
The predicted salary is between 28800 - 43200 £ per year.
Client Support Assistant (12 month FTC) page is loaded
Client Support Assistant (12 month FTC)
Apply locations Manchester, Dale Street, M1 Glasgow, Scotland time type Full time posted on Posted 2 Days Ago job requisition id JR-81775
Job Summary:
Location: Manchester, UK
Division: Ticketmaster UK
Line Manager: Senior Client Account Manager
Contract Terms: 12-month FTC, Full-Time
THE JOB
The Client Support Assistant (CSA) will offer administrative, client relationship and operational support to the Client Account Management (CAM) teams across all genres in the London, Glasgow, and Manchester offices, whilst promoting the highest standards of client service.
Ticketmaster UK Limited, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.
WHAT YOU WILL BE DOING
- To assist the CAM teams in satisfying, retaining, and developing current or future client relationships by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution
- To support the CAM teams in effectively monitoring and controlling available ticket inventory with a view to maximising its retail potential
- To support the CAM teams on various platforms, including HOST, Platinum Tool, Ingresso, and Universe.
- To ensure that all event related information is communicated speedily and accurately in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external)
- To develop and maintain an in-depth understanding of each client’s business needs.
- To report all client service issues to the CAM teams whilst ensuring that a high standard of client care is maintained at all times.
- To react in an efficient and courteous manner to client requests whilst adhering to all service level agreements (internal and external).
- To develop and maintain effective teamwork within the Client Services departments, across genres and between the various departments and premises of the Company to include, but not limited to, Client Development, Client Marketing, Event Programming, Customer Service, and Product Support teams, to ensure that the business needs of the client are met.
- To assist the CAM teams to ensure that all info pages event related information is accurate, up to date & accessible across all sales channels e.g. Call Centre and Internet prior to on-sale and during the life cycle of each event.
- To attend event day box offices (venue based and ‘green field’ sites) as directed by the Senior CAMs and Client Services Managers (CSMs).
- Offer support to clients in the printing and distribution of pre-printed and care-of-box-office tickets.
- General ticket fulfilment problem-solving.
- To recognise and embrace the operational requirements of the Client Account Management Team through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the Senior CAMs and CSMs
- To continuously seek ways in which to improve personal, team and business performance
- To complete a daily checklist of required tasks, as coordinated by CAMs and CSMs; including, but not limited to markbacks, reports, barcode files, and other tasks on the daily spreadsheet
- To assist with, and contribute to, the day-to-day administration of the CAM team under the guidance of the Senior CAMs and CSMs
- To comply with all Company policies as directed by the Human Resources Manager to include, but not limited to, the Company’s Health and Safety Policy
- To ensure that a clean, tidy, safe, and secure working environment is maintained at all times
- To ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs
- To represent the Company, as required, at functions, events, and PR visits whilst ensuring that all business-related topics and agendas are communicated to relevant managers and Directors
- To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company
WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)
- I.T. literate – Windows Office Suite (Word, Excel and Outlook)
- A proven understanding of the ticketing/entertainment industry
- Training will be provided on Ticketmaster platforms.
YOU (BEHAVIOURAL REQUIREMENTS AND LINK TO TICKETMASTER PRINCIPLES)
- A highly motivated and conscientious individual
- Excellent communication, inter-personal and customer care skills
- A pro-active nature to include a flexible approach to hours of work and location of duties
- Ability to use self-initiative as well as work within a team
- Excellent time management skills
- A calm, patient and professional manner
- Confident telephone manner
- Confident in dealing with the general public face to face
- Good organisational skills, with a high level of attention to detail
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team .
Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent .
Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive .
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It\’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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Client Support Assistant (12 month FTC)
locations 2 Locations time type Full time posted on Posted 2 Days Ago
Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.
We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
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Client Support Assistant (12 month FTC) employer: Live Nation
Contact Detail:
Live Nation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Assistant (12 month FTC)
✨Tip Number 1
Familiarise yourself with Ticketmaster's platforms like HOST and Platinum Tool. Understanding these systems will not only help you in the role but also show your proactive approach during interviews.
✨Tip Number 2
Research the live entertainment industry and current trends. Being knowledgeable about the sector will allow you to engage in meaningful conversations with the interviewers and demonstrate your passion for the field.
✨Tip Number 3
Practice your communication skills, especially over the phone and face-to-face. Since the role requires excellent customer care skills, showcasing your ability to communicate effectively can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss examples of teamwork and how you've contributed to a positive team environment in previous roles. This aligns with Ticketmaster's values and will highlight your fit within their culture.
We think you need these skills to ace Client Support Assistant (12 month FTC)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Support Assistant position. Understand the key responsibilities and required skills, such as communication, teamwork, and attention to detail.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in client support or administrative positions, and showcase your proficiency with IT tools like the Windows Office Suite.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for live entertainment and your understanding of the ticketing industry. Use specific examples from your past experiences to demonstrate how you can contribute to the Client Account Management teams.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Live Nation
✨Know the Company Inside Out
Before your interview, make sure to research Ticketmaster and its role within Live Nation Entertainment. Understand their values, mission, and the services they provide. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Communication Skills
As a Client Support Assistant, excellent communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past. Be ready to demonstrate your ability to convey information clearly and courteously during the interview.
✨Highlight Your Problem-Solving Abilities
The role involves ticket fulfilment problem-solving and client support. Think of specific instances where you've successfully resolved issues or improved processes. Sharing these experiences will show your proactive nature and ability to handle challenges.
✨Demonstrate Teamwork and Flexibility
Ticketmaster values teamwork and a flexible approach. Be prepared to discuss how you've worked collaboratively in previous roles and how you adapt to changing circumstances. This will illustrate that you're a good fit for their team-oriented culture.
