At a Glance
- Tasks: Manage client portfolios and deliver exceptional VIP experiences for top artists.
- Company: Join Live Nation, a leader in live events and entertainment.
- Benefits: Enjoy unlimited annual leave, event tickets, and a vibrant office culture.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Be at the forefront of the music industry while building lasting relationships.
- Qualifications: Experience in client services and business-level Spanish is essential.
The predicted salary is between 42750 - 52250 £ per year.
Job Summary
- Company: Live Nation
- Department: VIP Nation International
- Location: Farringdon, London with travel
- Reports to: Director, Client Services
- Working Hours: Full-time. Some evening and weekend work may be required including national and international travel.
- Job Type: Permanent
- Role Description
VIP Nation International provides world class VIP package solutions for a wide range of artists and their fans on tours across EMEA and special events.
Alongside global event organisers, VIP concepts and products are developed to offer an elite fan experience for some of the biggest artists in the world.
In this role you will be responsible for managing a portfolio of clients from proposal through to completion - owning budgets, building commercial proposals, and acting as the point of contact for artist teams across the full life of a tour.
You will be accountable for both retaining and growing existing client relationships and for identifying and developing new business opportunities across EMEA.
You will need to have a strong background in client services or account management within the live events or music industry, with a proven track record in commercial growth and new business.
Business-level Spanish (spoken and written) is essential - you will manage Spanish-speaking clients and territories across EMEA and be expected to conduct client communications, proposals, and presentations in Spanish although day-to-day business is conducted in English.
The ability to manage multiple clients simultaneously, work at pace, and build lasting relationships with artist teams and internal stakeholders is key to succeeding in this role.
This role is based in London, UK.
What we can offer you
Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave.
The Farmiloe Building in Farringdon, London is a beautiful office to work in.
Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes.
In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options.
We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.
Who you are
- Competencies / Skills / Knowledge / Experience
- Demonstrable experience in client services or account management in the music or entertainment industry.
- Business-level Spanish and English (spoken and written) - essential. Please submit applications in English.
- Proven ability to manage and grow a client portfolio, with a demonstrable track record of driving new business, identifying commercial opportunities, and converting leads into long-term clients.
- Experience of accurately managing budgets to deadline.
- Confidence in building and presenting commercial proposals and pitch decks.
- Proficiency in Microsoft applications, especially Excel, is essential.
- Strong analytical skills with the ability to interpret data and inform pricing and strategy decisions.
- Exceptional communication and interpersonal skills.
- Ability to liaise directly with tour directors, tour managers, agents, and internal touring teams.
- Confident presenting ideas and proposals at a senior level.
- Ability to manage multiple clients simultaneously in a fast-paced environment.
- Additional European languages advantageous.
- Behaviours
- Proactive and demonstrates initiative.
- Commercially minded with a drive to identify and pursue new opportunities.
- Organised and deadline focused.
- Team-player with a can-do attitude.
- Self-motivated and takes ownership for personal and professional development.
- Adaptable in any given situation.
- Comfortable with national and international travel for work.
- What the role includes
- Take full end-to-end ownership of the client and event onsale process - from initial brief and proposal through to programme setup, onsale, and execution - collaborating with internal teams to ensure seamless delivery at every stage.
- Act as the central point of contact and relationship holder for the full life of a tour - from first engagement through to post-show wrap - building trusted, long-term client relationships.
- Build and deliver VIP programme budgets, package descriptions, pricing strategies, and pitch decks.
- Drive retention of existing clients while actively identifying and developing new business leads and opportunities across EMEA.
- Lead commercial conversations with potential and existing clients, with confidence to negotiate and close.
- Manage tour logistics from inception to execution, coordinating with fulfilment, operations, and finance teams.
- Collaborate with the Director of Client Services to align commercial activity with broader business objectives.
- Manage tour budgets and analyse final
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Client Services Manager (Spanish Speaking) employer: Live Nation
Roc Nation is an exceptional employer, offering a vibrant work culture that thrives at the intersection of sports, entertainment, and culture. As a Social Media Coordinator in London, you'll benefit from comprehensive health plans, generous paid time off, and unique perks like free concert tickets, all while being part of a dynamic team that fosters personal and professional growth. With opportunities for tuition reimbursement and internal development programs, Roc Nation is dedicated to nurturing your career in a fast-paced and exciting environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager (Spanish Speaking)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Live Nation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Live Nation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Manager (Spanish Speaking)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Live Nation:Your cover letter is your chance to shine! Tell us why you want to work at Live Nation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Live Nation!
How to prepare for a job interview at Live Nation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
