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- Tasks: Assist in delivering exceptional customer service and managing venue operations for live events.
- Company: Join O2 Academy Leicester, a top venue under Live Nation Entertainment, known for its vibrant events.
- Benefits: Enjoy flexible hours, generous vacation, healthcare, and access to free live events.
- Why this job: Be part of an inclusive team that celebrates diversity and offers growth in the live entertainment industry.
- Qualifications: Experience in box office roles, ticketing platforms, and strong customer service skills required.
- Other info: Opportunity to work flexible hours, including evenings and weekends, in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Box Office & Venue Assistant page is loaded
Box Office & Venue Assistant
Apply locations Leicester, O2 Academy Leicester, LE1 time type Full time posted on Posted Yesterday job requisition id JR-82289
Job Summary:
Venue: O2 Academy Leicester
Company: Academy Music Group
Reports to: General Manager
Working Hours: Full time, 40 hours per week
Contract Type: 12 months fixed term contract
Role Description
An integral position within the team, to provide seamless and exceptional customer and client services and be a vital link between our venue and our audiences. To assist in all aspects of the operation of the building in relation to events staged at the Venue.
What it’s like to work in the Team
Our Box Office & Venue Assistant is an integral member of the team at O2 Academy Leicester, one of the most prestigious and iconic venues in the city, where our shows and events are as diverse as the individuals within it. With a positive and supportive approach, the successful candidate will inspire a dedicated, creative team, drive our core values of excellence and inclusivity, and deliver the very best experiences in live entertainment.
About You
- Experience in a box office environment within the live entertainment industry
- Live and club music venue management
- Significant experience in ticketing platforms
- Knowledge of the local market
- Line management of staff and contractors
- Administration and familiar with Excel and Office
- Finance and cash handling
- General understanding of the technical requirements of live and club events
- Experience of working with event promoters both local and nationally
- Understanding of licensing issues for events
- Proven track record in customer service
- Good communication and diplomacy skills
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
- Good communicator
- Client and customer service experience
- Ability to work to deadlines
- Attention to detail
- Ability to manage situations with tact and diplomacy
- Can identify problems and develop solutions
- Enthusiastic about live music and clubs
- Shows confidence in dealing with wide ranging types of situations
- Able to work flexible and unsocial hours including evenings, nights, weekends, bank holidays, Christmas Eve and New Year’s Eve
What the role includes
General:
- Support an efficient and smooth box office service
- Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
- High quality customer service
- Maintain first-rate relationships with clients, partners and audiences
- Ensure accurate and timely sales of all ticketed events
- Monitor ticket allocations to maximise sales through Ticketmaster
- Make sure all paperwork and reporting is completed and professionally retained
- Proactively administer all accessible ticketing requirements and communications
- Financial reporting and administration
- Maintain ticket stock and Ticketmaster equipment
- To assist all departments of the venue in general administration
- To assist in all aspects of the Operation of the building in relation to events staged at the Venue. To act as a central point for all relevant parties, furthermore to disseminate such information to relevant parties both internal and external.
- To act as Duty Manager for the Venue as agreed in advance with the General Manager and in the absence of the General Manager to assume such duties as is necessary to ensure the smooth running of the venue operation.
- To act as Academy Event rep as agreed in advance with the General Manager to assume such duties as is necessary to ensure the smooth running of the event on behalf of Academy Events.
- Booking local support acts for Academy Events and external.
- Support the Company’s charitable and guest ticketing services
- Troubleshoot and report technical issues
- Work collaboratively with the venue team, partners and Company head office
- Publicly represent the venue and Company in a professional manner
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
APPLICATION DEADLINE: Wednesday 6th August 2025. We reserve the right to close applications at any time so encourage early application where possible.
#AMG
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About Us
Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.
We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
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Box Office & Venue Assistant employer: Live Nation
Contact Detail:
Live Nation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office & Venue Assistant
✨Tip Number 1
Familiarise yourself with the O2 Academy Leicester and its events. Attend a few shows if you can, as this will give you insight into the venue's atmosphere and operations, which you can discuss during your interview.
✨Tip Number 2
Network with professionals in the live entertainment industry. Connect with current or former employees of the O2 Academy Leicester on platforms like LinkedIn to gain insider knowledge and potentially get a referral.
✨Tip Number 3
Brush up on your customer service skills. Since this role heavily involves client interaction, consider volunteering at local events or venues to enhance your experience and demonstrate your commitment to excellent service.
✨Tip Number 4
Stay updated on ticketing platforms and technologies used in the industry. Familiarity with systems like Ticketmaster will not only boost your confidence but also show your proactive approach to learning relevant tools for the job.
We think you need these skills to ace Box Office & Venue Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in box office environments and customer service. Emphasise any specific roles you've had in live entertainment or ticketing platforms, as this will resonate with the hiring team.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for live music and events. Mention how your skills align with the role's requirements, such as your experience with ticketing systems and your ability to manage customer relations effectively.
Showcase Relevant Skills: Highlight your proficiency in administration and software like Excel and Office. If you have experience with financial reporting or cash handling, make sure to include that as well, as it’s crucial for this position.
Demonstrate Your Passion: Convey your passion for live music and events throughout your application. Use examples from your past experiences that illustrate your commitment to providing excellent customer service and your understanding of the live entertainment industry.
How to prepare for a job interview at Live Nation
✨Show Your Passion for Live Music
Make sure to express your enthusiasm for live music and events during the interview. Share any personal experiences you've had at concerts or festivals, as this will demonstrate your genuine interest in the role and the industry.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in box office environments or similar roles. Mention specific ticketing platforms you've used and any relevant customer service achievements to showcase your qualifications.
✨Demonstrate Problem-Solving Skills
Think of examples where you've successfully resolved issues in a fast-paced environment. This could involve handling customer complaints or troubleshooting technical problems. Highlighting these experiences will show your ability to manage situations with tact and diplomacy.
✨Prepare Questions About the Venue
Research O2 Academy Leicester and prepare thoughtful questions about its operations, upcoming events, or community involvement. This shows your initiative and genuine interest in becoming part of their team.
