Benefits & Compensation Administrative Assistant

Support the UK and Global Benefits and Compensation teams with a range of administrative tasks, delivering efficient customer service to internal and external stakeholders and maintaining accurate, up-to-date records and documentation. This role helps ensure employees have a smooth experience with their benefits and reward programmes by managing enquiries, data and administrative processes with care and efficiency.

We are a diverse, collaborative group of professionals with a shared commitment to putting employees first. Our team fosters a fun, inclusive and supportive atmosphere — we work hard, but also make time to celebrate successes together. The environment is fast-paced and dynamic, reflecting the live entertainment industry we support, while remaining open, approachable and team-focused. Everyone’s ideas and contributions are valued. We pride ourselves on building authentic relationships with colleagues across the business and supporting each other, whether troubleshooting a complex benefits query or helping during a busy period, so we succeed as one team.

Competencies / Skills / Knowledge / Experience

• Proficient to advanced Microsoft Excel skills — confident organising data, using spreadsheets for tracking and carrying out basic analysis.
• Proficient Microsoft Office skills — confident using Outlook, Word and PowerPoint, managing shared inboxes, setting up diary invites on Zoom and Teams, and creating basic presentations.
• Communication skills — clear and professional written and verbal communication style; comfortable responding to employee queries in a friendly, concise manner.
• Organisation and time management — able to manage multiple tasks across the team, keep work well organised and meet deadlines in a fast-paced, changing environment.
• Attention to detail — a high level of accuracy when reviewing documents, entering data and processing information.
• Eagerness to learn — quick to learn new systems and processes; able to pick up HRIS or benefits platforms. Experience with Workday and benefits software is desirable.
• Customer service mindset — approachable and empathetic when dealing with employee questions or issues, with a focus on providing a positive experience.
• Experience — previous experience in an HR, benefits, compensation or senior administrative support role, with a basic understanding of employee benefits and compensation concepts.

Behaviours

• Accuracy and care: Takes care to complete work accurately and to a high standard.
• Customer service focused: Passionate about delivering a great experience to employees, with a helpful and positive attitude.
• Adaptable and flexible: Comfortable adjusting to new challenges or changes in priorities, while remaining composed and productive in a dynamic environment.
• Team player: Collaborative by nature, willing to support colleagues and contribute to a team-centric culture.
• Discreet and trustworthy: Able to handle sensitive personal data with a high level of confidentiality and integrity.
• Proactive and self-starting: Takes initiative, looks for ways to improve processes, and is confident asking questions or suggesting improvements.

What the role includes

• Act as the first point of contact for the UK Benefits inbox, responding to employee queries within agreed timeframes and escalating complex issues where needed.
• Track benefits queries and usage data to support reporting and ROI analysis.
• Manage benefits invoice administration, including reviewing invoices, liaising with Finance and providers, and updating the master tracker.
• Administer employee reimbursement benefit requests in Workday, including validating applications, tracking requests and following up on missing information.
• Run regular Workday and benefit system reports, reconcile data and follow up on missing or inaccurate information.
• Support onboarding activity, including welcome emails, benefits induction sessions and calendar coordination.
• Coordinate local benefits fairs and provider visits as required.
• Provide general administration and project support to help the team deliver global and local reward and benefits programmes.
• Act as first point of contact for the Live Nation Global Compensation inbox, allocating requests to the relevant lead and providing timely administrative support.
• Cover the shared International Benefits inbox during team absence, ensuring requests are monitored, allocated, and responded to appropriately.
• Maintain accurate compensation records, trackers, process guides and shared folders, ensuring information is accessible and up to date.
• Support job architecture and compensation initiatives by gathering information, updating documentation, preparing materials, arranging meetings and tracking actions.
• Support Mergers & Acquisitions-related compensation and benefits activity, including data tracking, documentation and information requests.
• Support global benefits projects and processes, including benefit information, data requests and stakeholder coordination.
• Support the Reward & Benefits Advisor with global benefits data collation for reporting and projects.
• Handle compensation and international benefits data confidentially, accurately and in line with internal procedures and data-protection requirements.
• Provide administrative support to the Global Compensation & Reward Director as required.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.