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- Tasks: Assist in managing the box office and provide top-notch customer service for live events.
- Company: Join Academy Music Group, the UK's top operator of live music venues with a stellar reputation.
- Benefits: Enjoy a dynamic work environment with opportunities to connect with the entertainment industry.
- Why this job: Be part of an exciting team, engage with audiences, and support unforgettable live experiences.
- Qualifications: Experience in box office roles and strong customer service skills are essential.
- Other info: Expect flexible hours and a fast-paced environment; this isn't your typical 9-to-5 job!
The predicted salary is between 24000 - 36000 £ per year.
Assistant Box Office Manager, O2 Shepherds Bush Empire
Location: London, O2 Shepherd\’s Bush Empire
Time Type: Full time
Posted On: Posted Yesterday
Job Requisition ID: JR-78264
Job Summary:
The assistant box office manager is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events.
About You:
- Experience in a box office environment within the live entertainment industry
- Knowledge in using digital ticketing platforms
- Proven track record in customer service
- Proficient in Microsoft Office packages
- Good communication and diplomacy skills
What We Need:
- Client and customer service experience
- Enthusiasm for the live events industry
- Flexibility to work irregular hours (weekends/evenings/public holidays)
- Willingness to build positive working relationships
- A proactive organiser with clear attention to detail
What You’ll Be Doing:
- Support an efficient and smooth box office service
- Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
- High quality customer service
- Maintain first-rate relationships with clients, partners and audiences
- Ensure accurate and timely sales of all ticketed events
- Monitor ticket allocations to maximise sales through Ticketmaster
- Make sure all paperwork and reporting is completed and professionally retained
- Supervise casual box office employees as required
- Proactively administer all accessible ticketing requirements and communications
- Financial reporting and administration, reconciliation and cash management
- Maintain ticket stock and Ticketmaster equipment
- Support the Company’s charitable and guest ticketing services
- Troubleshoot and report technical issues
- Work collaboratively with the venue team, partners and Company head office
- Publicly represent the venue and Company in a professional manner
Equal Opportunities:
We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life.
Reality Check:
While this is a great opportunity in an exciting industry, this is not just a chance to see shows for free! The role is not your ordinary nine-to-five and the industry is demanding, with sometimes long and unsociable hours.
Our Company:
Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials.
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Assistant Box Office Manager, O2 Shepherds Bush Empire employer: Live Nation
Contact Detail:
Live Nation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Box Office Manager, O2 Shepherds Bush Empire
✨Tip Number 1
Familiarize yourself with the specific ticketing platforms used by O2 Shepherd's Bush Empire, such as Ticketmaster. Understanding their features and functionalities will give you an edge during the interview.
✨Tip Number 2
Show your passion for the live events industry by staying updated on upcoming shows and trends. Mentioning specific events or artists during your conversation can demonstrate your enthusiasm and knowledge.
✨Tip Number 3
Highlight your customer service experience by preparing examples of how you've handled challenging situations in the past. This will showcase your ability to maintain high-quality service under pressure.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Emphasizing your willingness to work evenings, weekends, and public holidays will show that you are committed to the demands of the role.
We think you need these skills to ace Assistant Box Office Manager, O2 Shepherds Bush Empire
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in a box office environment and any roles within the live entertainment industry. Mention specific digital ticketing platforms you have used.
Showcase Customer Service Skills: Detail your proven track record in customer service. Provide examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
Demonstrate Enthusiasm for the Industry: Express your passion for the live events industry in your cover letter. Share why you are excited about the opportunity to work at O2 Shepherd's Bush Empire and how you can contribute to their team.
Attention to Detail: Since the role requires clear attention to detail, ensure your application is free from errors. Double-check your CV and cover letter for accuracy and professionalism before submitting.
How to prepare for a job interview at Live Nation
✨Show Your Passion for Live Events
Make sure to express your enthusiasm for the live entertainment industry during the interview. Share any personal experiences or events that have inspired you, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Prepare specific examples of how you've provided exceptional customer service in previous roles. This is crucial for the assistant box office manager position, so be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Familiarize Yourself with Ticketing Platforms
Since the role involves using digital ticketing platforms, it’s beneficial to familiarize yourself with systems like Ticketmaster. If you have experience with these platforms, be sure to mention it, as it will give you an edge over other candidates.
✨Demonstrate Your Organizational Skills
The job requires a proactive organizer with attention to detail. Prepare to discuss how you manage multiple tasks and prioritize effectively, especially in a fast-paced environment like a box office during live events.
