At a Glance
- Tasks: Support customer service and handle escalated complaints while creating training materials.
- Company: Live Nation, a vibrant company in the entertainment industry.
- Benefits: Enjoy unlimited annual leave, festival tickets, and fun office perks.
- Other info: Inclusive environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Job Summary
Live Nation – Farringdon, London (occasionally on-site at festivals during summer).
Reports to: Customer Communications Director (Head of Escalation)
Working Hours: Full-time, 40 hours per week, occasional weekend work over summer festival season
- Role Responsibilities
- Assist the Customer Communications Director in delivering centralized customer service support across the business.
- Review best practice guidelines and collate/design learning materials to ensure teams have solid foundational training.
- Report on unresolved complaints and investigate escalated complaints, liaising with internal partners (general and accessibility customer service teams, event and ticketing teams, promoters, box office managers) and external dispute resolution services.
- Ensure timely and efficient handling of escalated complaints to achieve satisfactory resolutions.
- Collate, analyse and report on customer enquiries and complaints across the business using the customer services platform.
- Create and maintain Excel reports to monitor and identify trends in customer interactions.
- Assist in updating best practice documents.
- Support investigations into escalated cases and dispute resolution services.
- Design Power Point presentation decks for training materials.
- Undertake discrete projects at the direction of the Customer Communications Director.
Qualifications & Skills
- Previous experience working in a customer‑facing role.
- Experience on customer service platforms such as Zendesk or Fresh Desk.
- Excellent written and oral communication skills.
- Strong attention to detail and organisational skills.
- Strong administration and time‑management skills, able to manage multiple projects simultaneously.
- Proficient in Microsoft Office suite, especially Excel.
- Experience in or understanding of privacy/data protection compliance (beneficial).
- Behavioural Attributes
- Customer‑focused attitude, calm when dealing with personal and emotive communications.
- Clear and effective communication, both written and orally.
- Confidence in communicating with a wide range of internal and external stakeholders.
- Ability to multitask and thrive in a fast‑paced environment against tight deadlines.
- Flexibility to meet the evolving needs of the business.
- Strong work ethic with a positive attitude.
- Ability to remain calm under pressure.
Benefits
- Tickets to shows and festivals.
- Unlimited annual leave.
- Office perks: arcade games in the basement, onsite gym equipment, fitness and meditation classes.
- Complimentary coffee bar with a barista.
- Subsidised lunch options.
- Regular staff events such as speakers and open mic nights.
- Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and home life.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
Application Deadline
Monday 13th July 2026. We reserve the right to close applications at any time, so we encourage early application where possible.
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Customer Communications Coordinator in London employer: Live Nation (Music) UK Limited
At Live Nation Entertainment, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration. As a Senior CRM Executive, you'll enjoy unique benefits such as unlimited annual leave, access to shows and festivals, and a supportive environment that fosters professional growth and personal well-being. Join us in a fast-paced setting where your passion for live music and digital marketing can thrive, while you connect with diverse teams to make a meaningful impact across our festival brands.
Contact Details:
Live Nation (Music) UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Live Nation (Music) UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Live Nation (Music) UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Communications Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Live Nation (Music) UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Live Nation (Music) UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Live Nation (Music) UK Limited!
How to prepare for a job interview at Live Nation (Music) UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
