Live Nation Entertainment is seeking a Customer Services Manager to join the newly created Escalations team in London. You will resolve complex, sensitive complaints, manage ADR submissions, and support the Head of Escalations while balancing customer needs with business realities.
You will lead case work across touring and festival portfolios, collaborate with internal teams and external partners, and ensure responses are accurate, empathetic, and compliant with data protection standards.
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Escalations Manager — Live Event Customer Experience employer: Live Nation (Music) UK Limited
Live Nation is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and career advancement, alongside competitive benefits that support work-life balance. Join us to be part of a vibrant team that thrives on creativity and collaboration, making a meaningful impact in the world of live entertainment.
Contact Details:
Live Nation (Music) UK Limited Recruitment Team
