Senior Product Manager (Remote, United Kingdom)

Location: Remote, United Kingdom

Division: Festivals & GA (Universe)

Contract Terms: Permanent, 40 hours per week

THE TEAM

Universe is a leader in online ticketing for general admission events. We’re constantly innovating with a focus on attractions and exhibits and are growing our team! We serve some of the biggest names in entertainment across attractions & clubs with operations spanning 15 countries across North America and Europe. Originally a start-up, we maintain a culture of small teams solving big problems operating as an independent entity within the larger Ticketmaster/Live Nation family. We set our own roadmap and operate a modern tech stack all with the financial backing and resources of a Fortune 500 company.

THE JOB

As a Senior Product Manager at Universe, you will apply your passion for technology and live entertainment as we work together to build a world-class, highly scalable Event Ticketing platform. Working closely with our Engineering, Design, and Business Development teams, you will help be the voice of the customer, understanding their needs, and translating those needs into next-generation products that they will love.

WHAT YOU WILL BE DOING

• Define, own, and evolve the product vision and roadmap for your area, leveraging AI-enabled insights and a strong user- and innovation-centric lens to identify high-impact opportunities.
• Identify, validate, and prioritize complex customer and client needs using a combination of traditional research methods and AI-assisted analysis.
• Lead cross-functional alignment across BD, Marketing, Design, Engineering, and Support, proactively managing stakeholders, navigating trade-offs, and driving clarity on priorities and decisions.
• Communicate product strategy, priorities, and performance to senior leadership and stakeholders, translating complex insights into clear narratives that drive alignment and decision-making.
• Own and elevate product discovery practices, integrating AI into qualitative and quantitative analysis to ensure teams are solving the right problems with speed and rigor.
• Drive end-to-end product development, from MVP definition through iterative improvement, incorporating AI to streamline workflows while maintaining high product quality and user trust.
• Be a key contributor to the build phase by ensuring the product meets and exceeds the quality and methodologies that make our product a leader in the space.
• Partner with your squad to plan sprints, run effective ceremonies, and maintain delivery momentum, using data and AI-assisted tools to improve predictability, velocity, and focus.
• Measure, analyze, and report on product metrics to help grow, innovate, and improve.
• Lead and mentor product managers and/or cross-functional team members.
• Continuously evolve how product work gets done, introducing new tools, frameworks, and ways of working that improve team productivity, insight quality, and outcomes.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Proven years of work experience in product management.
• Experience integrating AI into core product management workflows (discovery, prioritization, delivery, and iteration), using strong product judgement to evaluate outputs.
• Experience or strong interest in people management, including coaching, mentoring, or leading product managers and cross-functional team members.
• Track record of scaling product practices across teams or orgs.
• Experience working in ticketing and/or the events/music industry is a bonus.
• Strong working knowledge of JIRA, GitHub, and modern product development tooling.
• Strong problem-solving capabilities, technical aptitude and experience with data-driven decision making.
• Skilled at working effectively and collaboratively with cross-functional teams.
• Solid sense of customer empathy and a passion for building quality products.
• Experience working in a start-up or a marketplace environment an asset.

YOU (BEHAVIOURAL SKILLS)

• Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry.
• Passionate – A love for your craft that pushes you to strive for elegance and quality in your work.
• Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives.
• Inquisitive – A forever student, always seeking to learn and grow with and from your peers.
• Problem Solving and Innovation – Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas.
• Organizational Skills – Manages competing priorities of several teams/departments/locations.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.