At a Glance
- Tasks: Be the first point of contact for fans, resolving queries at festivals and events.
- Company: Join Festival Republic, part of Live Nation, the world's largest live entertainment company.
- Benefits: Gain experience in a dynamic environment with opportunities for personal and professional growth.
- Other info: Inclusive workplace that values diversity and encourages personal development.
- Why this job: Make a real impact on fan experiences while working at exciting music festivals.
- Qualifications: Customer service experience, excellent communication skills, and a passion for live events.
The predicted salary is between 30000 - 40000 £ per year.
Company: Festival Republic
Department: Customer Service
Location: Farringdon, London and onsite at festivals
Reports to: Head of Customer Services
Working Hours: Full time plus additional hours required by the business
Contract Type: Fixed term until Sept 2026
Role Description
We are looking for a Customer Services Coordinator to be the first point of contact for our customers, responding to queries from customers across a wide range of our events. The role will involve working on site at festivals and events, as well as helping the team in reviewing customer feedback and presenting the results of post-event customer surveys.
What it’s like to work in the Team
The role of Customer Services Coordinator will be an integral member of the Festival Republic Customer Services team, where our festivals and events are as diverse as the individuals within them. With a positive and supportive approach, the successful candidate will work collaboratively to contribute to our core values. The visitors to our festivals and events are more than customers, they're our Fans. They are at the heart of everything we do. Our mission is to 'put fans first and deliver world class experiences.'
Who you are
- A background in high quality and high-volume customer services from pre-purchase to post-event across a complex business would be highly advantageous. The role could also suit someone with prior experience working in a customer-facing role at music festivals and have excellent written communication skills.
- Experience of dealing with customer enquiries, complaints and support with experience using a CRM tool such as Zendesk (preferred).
- Ability to work in high pressure situations, including high level skill in trouble shooting and problem solving.
- Excellent organisation, verbal and written communication skills and an eye for detail.
- Good working knowledge of MS office including PowerPoint.
Behaviours
- Passionate about delivering engaging and memorable customer experiences.
- Excellent interpersonal and relationship building skills.
- Customer Focus with a passion for customer service and putting the fan at the heart of the business.
- Resilient, resourceful and tenacious.
- Comfortable working onsite at music festivals and working some longer hours to accommodate events.
What the role includes
- Acting as the first point of contact in dealing with queries covering a wide range of festivals and events.
- Resolving fan queries in a timely and professional manner within established timeframes and targets, and escalating issues internally when required.
- This is an office-based role for the majority of the time but you will also be offering on-site Customer Service support when required at festivals and events.
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Festival Republic is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
APPLICATION DEADLINE: Thursday 9th July. We reserve the right to close applications at any time.
Customer Service Coordinator in London employer: Live Nation International
Festival Republic, part of Live Nation Entertainment, offers a vibrant and inclusive work culture where employees are encouraged to bring their whole selves to work. As a Customer Service Coordinator in Farringdon, London, you will have the unique opportunity to engage with fans at various festivals, ensuring memorable experiences while developing your skills in a supportive environment that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Live Nation International. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Live Nation International before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Live Nation International:Your cover letter is your chance to shine! Tell us why you want to work at Live Nation International specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Live Nation International!
How to prepare for a job interview at Live Nation International
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
