Lead Software Engineer (Remote, United Kingdom)

Location: Remote, United Kingdom

Division: Ticketmaster

Contract Terms: Permanent

THE TEAM

You will be joining the diverse Global Ticketmaster Abuse and Fraud Prevention engineering team. As a Lead Software Engineer at Ticketmaster, you will be responsible for engineering excellence in the next generation of protective services for Ticketmaster, the global leader in ticket management for large-scale sports and entertainment. You will work closely with other engineers, product owners and managers, and representatives from the business, to design scalable, resilient systems and lead architectural improvements while implementing complex features and optimizing performance.

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances while connecting more passionate fans to these events. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career.

THE JOB

In the role of Lead Software Engineer, you’ll lead development and delivery within our Abuse and Fraud Prevention portfolio of products which help protect over 10 billion dollars of revenue annually. You will be accountable for delivering high-quality work, taking ownership of outcomes, and ensuring alignment with team goals.

You will lead, manage, and inspire engineers to deliver the best ticketing experience across the globe. You’ll help teams fulfil technical, operational, and business requirements by putting yourself in the trenches. You will emphasise collaboration and mutual support – sharing project workflow with globally distributed teams, contributing code to global services and applications, and cultural exchange between development groups. It is an exciting time to join Ticketmaster as we are working towards aligning our technologies and products globally.

Because our business is online 24/7, you may on occasion be required to work out of hours or provide on-call duty on a rota basis.

WHAT YOU WILL BE DOING

• Participate and lead development work across globally distributed software teams.
• Ensure applicability of global applications to global markets.
• Ability to organize, prioritise; multitask while coordinating team efforts, reporting to stakeholders and management on the progress of goals.
• Connect with a series of stakeholders in order to gather as much information as possible regarding the problem at hand and implement short-mid term strategies to evolve products for future success.
• Objectively explore multiple approaches and recommend the best technical direction including logic and reasoning.
• Meaningful participation in service layer architecture design.
• Spike and prototype.
• Write exemplary code.
• Own the full development and deployment cycle for your software.
• Encourage and grow developers in their craft.
• Debug and triage production application issues, often not your own.
• Automate testing, deployments, performance, and recovery.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Demonstrable lead engineering and development experience.
• Experience with Agile methodologies.
• Strong backend development skills.
• Proven ability to design and implement clean, scalable and well-structured APIs.
• Java 17+ programming language experience or of other JVM languages.
• Experience with modern frameworks such as Springboot.
• Test-Driven Development experience.
• Understanding of Continuous Integration practices.
• Knowledge of current software architectural trends and practices.
• Previous experience with Design Patterns and SOLID principles.
• Experience working with AWS or other Cloud Provider.
• Experience with CI/CD servers (Gitlab/Jenkins).
• Experience with Docker and Kubernetes or other orchestration/scheduling framework.
• Experience working in an SOA development environment.
• Working knowledge of one or more database products (e.g. Oracle, MySQL, PostgreSQL).
• Strong communication skills that allow you to adapt your message to different audiences, present ideas persuasively, and facilitate productive meetings.

Nice to have

• Experience in DevOps.
• Familiarity with Prometheus, Graphana and Splunk stack.
• Experience with Databricks or Spark.
• Experience working with Terraform.
• Experience with Helm package manager.
• Experience with distributed systems.
• Knowledge of best practices and IT operations in an always-up, always-available services.
• Ability to clearly communicate technical topics to non-technical people.
• Demonstrated ability to work well in a fast-paced, multidisciplinary team environment.

YOU (BEHAVIOURAL SKILLS)

• You are autonomous and proactive.
• You focus on results and desired outcomes and how best to achieve them.
• You can consider multiple approaches and recommend the best technical direction including logic and reasoning.
• You can work with minimal supervision.
• You can solve complex technical issues through debugging, research, and investigation.
• You promote cooperation and commitment within a team to achieve goals and deliverables.
• You maintain and foster relationships within, across, and external to organizational boundaries.
• You are passionate about technology, software development and transformation.
• You desire to continually improve your own skills, and ability to transfer that to the skills of others.
• You can take ownership of deliverables and work with other roles and teams to achieve them.
• You excel at cross-functional collaboration, resolving misalignments and bringing the right stakeholders together to drive efficiency.
• You make strategic trade-offs in prioritization, balancing immediate needs with long-term impact, and help your team focus on high-value work that aligns with business priorities.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES