At a Glance
- Tasks: Assist in managing all administrative tasks for VIP packages on international tours.
- Company: Join Live Nation, the world's leading live entertainment company.
- Benefits: Inclusive work environment, opportunities for personal growth, and a fun team atmosphere.
- Other info: Flexible working hours with some travel to shows and events.
- Why this job: Be part of exciting events and make unforgettable experiences happen.
- Qualifications: Strong communication skills and experience in administration or customer service.
The predicted salary is between 30000 - 40000 £ per year.
Working within VIP Nation International you will be assisting the operations team in overseeing all administrative aspects. In this role you will be involved with all administrative requirements necessary to the fulfilment of the VIP packages on international tours.
For this role you should possess exceptional communication, interpersonal and leadership skills.
What it’s like to work in the Team
Our team is made up of a diverse group of individuals, but we all share the same passion for putting our employees first. We have a fun atmosphere within the team, which helps us maintain an open, approachable department, which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We are committed to working as a team and so support each other to achieve wins.
Who you are
- Excellent verbal communication skills
- Experienced in content administration
- Accurately managing deadlines
- Prior knowledge of or exposure to IT systems/tools such as Mailchimp, Salesforce, Concur and Attendium would be advantageous
- The candidate should have previous experience in writing and delivering briefings to an appropriate standard
- Proficiency in Microsoft applications especially Excel is essential
- Previous corporate/private events experience would be a distinct advantage
- Experience in a customer services environment, ideally in a dispute resolution capacity
- Good command of written English
- Previous experience in an admin heavy role is desirable
- Additional languages are desirable
Behaviours
- Proactive and demonstrates Initiative
- Organised and deadline focused
- Self-motivated and takes ownership for personal and technical development
- Adaptability in any given situation
- Commitment and willingness to learn
What the role includes
- Assisting the operations team with all aspects of the administrative tasks required on a tour
- Co-ordinate logistical arrangements across international markets including travel, accommodation, shipping, goods, and equipment
- Agree and compile entry information and timings for letters/emails and itineraries
- Manage administrative tasks using tools such as Mailchimp, Attendium, Salesforce, Concur etc.
- Actively source and recruit casual staff for events, manage and fulfil the payroll process
- Create pay breakdown for tour representatives
- Monitor and help manage reps touring expenses via a pre-paid card system
- Monitor staffing levels at shows and create briefing doc packs
- Assist in ensuring specified goods and services are delivered to the customers before, during and after the event, as may be appropriate
- Assist with merch shipment and custom clearance of VIP merch
- Assist in sourcing suppliers, including facilitating tender processes (where required)
- Assist in creating a PO for goods being ordered by the event managers
- Ensure the tour accountant has all cost information, relevant PO’s, and receipts prior to settlement
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
Event Administrator employer: Live Nation International
Live Nation International is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for those passionate about enhancing customer experiences at festivals and events. Located in the heart of Farringdon, London, employees benefit from a dynamic environment that fosters collaboration and creativity, alongside opportunities for professional development within the entertainment industry.
