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- Tasks: Lead a dynamic team to deliver premium VIP experiences for music fans.
- Company: Join Live Nation, the world's leading live entertainment company.
- Benefits: Enjoy unlimited leave, concert tickets, and a fun office environment.
- Why this job: Shape the future of client relationships in the exciting world of live music.
- Qualifications: Experience in client services, strong communication skills, and a passion for music.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 43200 - 72000 £ per year.
**Company:** Live Nation
**Department:** VIP Nation International (EMEA)
**Location:** Farringdon, London
**Reports to:** VP, VIP Nation
**Working Hours:** Full-time. Some evening and weekend work will be required. With national and international travel
**Job Type:** Permanent
**Role Description**
We are seeking a dynamic and experienced Director of Client Services. We are a central VIP function working across EMEA to deliver the most premium VIP packages to fans on our clients' tours. The ideal candidate will be proactive and passionate about this core purpose of delivering high-quality VIP services. This role requires a strategic thinker who can develop and implement initiatives that enhance satisfaction and loyalty to our clients and fans. Your leadership will be crucial in driving the client experience, identifying areas for improvement, and promoting best practices across the organization as well as aiding in driving growth. We expect you to act as a liaison between clients and internal teams, assessing needs, problem-solving and delivering tailored solutions. Your ability to analyse client feedback and market trends will be integral to success in this role. If you thrive with deadlines and are dedicated to providing exceptional service, we invite you to apply and be a key player in shaping the future of client relationships for VIP Nation.
**What it’s like to work in the Team**
Our team is made up of a diverse group of individuals, but we all share the same passion for live music touring and premium experiences for our fans and clients. We are committed to putting our employees first and have a fun atmosphere within the team. This helps us maintain an open, approachable department, which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We are committed to working as a team and so support each other to achieve goals together.
**What we can offer you**
Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with a barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.
**Who you are**
- Demonstrable experience in client services or account management, preferably in the music or entertainment industry. Previous VIP Client Services role preferred
- Experience of accurately managing budgets to deadline
- Previous experience in managing team members
- Proficiency in Microsoft applications especially Excel is essential
- Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously
- Strong analytical skills to interpret data and make informed decisions
- Exceptional communication and interpersonal skills, with the ability to build lasting client relationships
- Ability to liaise directly with the global tour directors and tour managers/agents and Internal touring team
**Behaviours**
- Proactive and demonstrates initiative
- Confident to present ideas at a senior level
- Organised and deadline focused
- Self-motivated and takes ownership for personal and technical development
- Adaptability in any given situation
- Commitment and willingness to learn
**What the role includes**
- Build VIP Program budgets, package descriptions, pricing, pitch decks for agents and managers
- Lead and mentor the client services team to ensure high performance and client satisfaction
- Liaise with agents and managers for all details of the VIP program
- Act as the primary point of contact for key clients, managing relationships and ensuring their needs are met
- Develop and implement strategies to enhance the overall client experience and drive retention
- Oversee all aspects of VIP program, set up and tour logistics from inception to execution
- Work with project manager/fulfilment for merchandise creation and design ideas
- Obtain tour creatives/timelines and manage VIPN website for each tour
- Coordinate with touring and artist/management teams for advertising and promotion of VIP packages, including socials and email newsletters
- Collaborate with sales, operations and finance teams to align client services with business objectives
- Oversee fan communication
- Creation and advocacy of general VIP Nation policies as it applies to in-office systems and event execution
- Submits décor, ambience and merchandise deck ideas for approval with management
- Able to manage multiple clients at once in a fast-paced environment
- Manage tour budgets and analyse final performance
- Management and training of junior staff
**Equal Opportunities**
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
**The Company**
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
APPLICATION DEADLINE: 16th February 2026. We reserve the right to close applications at any time.
Director, Client Services employer: Live Nation International
Contact Detail:
Live Nation International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Client Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of the team at Live Nation.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Director of Client Services role. Highlight your experience in client services and your passion for delivering exceptional VIP experiences. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Live Nation family. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Director, Client Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director, Client Services role. Highlight your experience in client services and any relevant achievements in the music or entertainment industry. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Skills: Since this role involves leading a team, don’t forget to mention your leadership experience. Share examples of how you've mentored others or driven team success. We love proactive candidates who can inspire and motivate their teams!
Be Data-Driven: We’re looking for someone with strong analytical skills, so include any experience you have with interpreting data and making informed decisions. If you've used data to enhance client satisfaction or drive growth, make sure to highlight that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our awesome team at Live Nation!
How to prepare for a job interview at Live Nation International
✨Know Your VIP Services Inside Out
Before the interview, make sure you’re well-versed in the specifics of VIP services within the music and entertainment industry. Familiarise yourself with current trends, client expectations, and how to enhance the overall client experience. This will show your passion and strategic thinking.
✨Showcase Your Leadership Skills
As a Director, you'll be leading a team, so be prepared to discuss your leadership style and past experiences. Think of examples where you've successfully mentored team members or improved client satisfaction. Highlighting these experiences will demonstrate your capability to drive performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple priorities. Prepare scenarios where you’ve had to analyse client feedback or market trends to implement successful strategies. This will illustrate your analytical skills and adaptability.
✨Engage with Authenticity
During the interview, be genuine and approachable. The company values authentic relationships, so don’t hesitate to share your personal passion for live music and how it aligns with their mission. This connection can set you apart from other candidates.
