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- Tasks: Support box office operations and deliver exceptional customer service at live events.
- Company: Join the Academy Music Group at the iconic O2 Forum Kentish Town.
- Benefits: Enjoy competitive pay, flexible hours, and access to free live events.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team in the exciting live entertainment industry.
- Qualifications: Experience in customer service and digital ticketing platforms is a plus.
The predicted salary is between 28800 - 43200 £ per year.
locations: London, O2 Forum Kentish Town, NW5
time type: Full time
posted on: Posted Today
job requisition id: JR-88355
Job Summary:
- Venue: O2 Forum Kentish Town
- Company: Academy Music Group
- Location: Kentish Town, London
- Reporting to: General Manager
- Working hours: Full-time
- Job Type: Permanent
Role
The assistant box office manager is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events.
Our Team
O2 Forum Kentish Town is one of the UK’s best-preserved theatres and a thriving and legendary live entertainment venue, where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.
About You
- Experience in a box office environment within the live entertainment industry
- Knowledge in using digital ticketing platforms
- Proven track record in customer service
- Proficient in Microsoft Office packages
- Good communication and diplomacy skills
What We Need
- Client and customer service experience
- Enthusiasm for the live events industry
- Flexibility to work irregular hours (weekends/evenings/public holidays)
- Willingness to build positive working relationships
- A proactive organiser with clear attention to detail
What You'll be Doing
- Support an efficient and smooth box office service
- Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
- High quality customer service
- Maintain first-rate relationships with clients, partners and audiences
- Ensure accurate and timely sales of all ticketed events
- Monitor ticket allocations to maximise sales through Ticketmaster
- Make sure all paperwork and reporting is completed and professionally retained
- Supervise casual box office employees as required
- Proactively administer all accessible ticketing requirements and communications
- Financial reporting and administration
- Reconciliation and cash management
- Maintain ticket stock and Ticketmaster equipment
- Support the Company’s charitable and guest ticketing services
- Troubleshoot and report technical issues
- Work collaboratively with the venue team, partners and Company head office
- Publicly represent the venue and Company in a professional manner
Equal Opportunities
We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Reality Check
While this is a great opportunity in an exciting industry, this is not just a chance to see shows for free! The role is not your ordinary nine-to-five and the industry is demanding, with sometimes long and unsociable hours. The excitement and energy of the shows and events we create comes from the hard work and dedication we commit to our work, and this position is no exception so get ready to bring your very best to the role.
Our Company
Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
APPLICATION DEADLINE: Saturday 14th March 2026. We reserve the right to close applications at any time so encourage early application where possible.
Assistant Box Office Manager, O2 Forum Kentish Town employer: Live Nation International
Contact Detail:
Live Nation International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Box Office Manager, O2 Forum Kentish Town
✨Tip Number 1
Get to know the venue! Before your interview, check out the O2 Forum Kentish Town's website and social media. Familiarise yourself with upcoming events and the vibe of the place. This shows your enthusiasm and helps you connect with the team during your chat.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Assistant Box Office Manager role. Personal connections can give you an edge!
✨Tip Number 3
Show off your customer service skills! Prepare examples from your past experiences where you’ve gone above and beyond for customers. The live events industry thrives on great service, so let them know you’re all about making every experience memorable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Academy Music Group family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Box Office Manager, O2 Forum Kentish Town
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the live events industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing exceptional customer service and being part of our vibrant team.
Tailor Your CV: Make sure your CV highlights relevant experience in box office environments and customer service. We love seeing how your skills align with what we need, so don’t be shy about showcasing your knowledge of digital ticketing platforms and Microsoft Office.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications and fit for the role quickly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and shows that you’re serious about joining our team at O2 Forum Kentish Town!
How to prepare for a job interview at Live Nation International
✨Know Your Venue
Before the interview, do some research on the O2 Forum Kentish Town. Familiarise yourself with its history, the types of events it hosts, and its significance in the live entertainment scene. This will show your passion for the venue and the industry.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This is crucial for the Assistant Box Office Manager role.
✨Be Ready for Technical Questions
Since the role involves using digital ticketing platforms, brush up on your knowledge of these systems. Be prepared to discuss any relevant experience you have with ticketing software or similar technologies, as well as how you troubleshoot technical issues.
✨Demonstrate Flexibility and Team Spirit
The job requires working irregular hours and collaborating with various teams. Be ready to discuss your availability and provide examples of how you've successfully worked in a team environment. Highlight your adaptability and willingness to pitch in wherever needed.