Senior Product Designer, Marketplace Global App

Location: London, UK – hybrid

Division: Ticketmaster UK

Line Manager: Associate Director, Product Design

Contract Terms: Permanent, Full-Time

THE TEAM

As designers at Ticketmaster, we create beautiful moments that connect millions of fans to the live entertainment they love. We create access, so they can make their next live event unforgettable. We create delight.

We’re looking for an experienced and confident Senior Product Designer, with rich visual design skills, interaction design experience and expert native platform knowledge to join our global mobile app team. This team crafts high-impact mobile products, focusing on creating unforgettable experiences that make browsing, searching and event entry a personal and meaningful moment for every fan.

THE JOB

As Senior Product Designer – Marketplace, Global App, you will work with the team that specializes in the experience of the millions of fans, all over the world, who search, buy and enter events for the biggest names in music, sports, arts and theatre, all from their phone. Ticketmaster has a commanding global presence with thousands of events being purchased across 20+ markets, and we are focused on delivering our new experiences to all users regardless of where they are located.

You will collaborate with the team, and business stakeholders, to take ownership of projects from concept through to pixel-perfect final deliverables, providing innovative solutions for the next generation of fan experiences with our globally distributed team.

WHAT YOU WILL BE DOING

• Use core information architecture and interaction design skills to take product design deliverables through a full project lifecycle
• Conduct user/market, usability and competitive design research where required
• Understand user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
• Generate storyboards, prototypes, animated and interactive assets with minimal supervision
• Leverage AI tools to accelerate design exploration, prototyping and cross functional collaboration with product and engineering
• Conduct internal QA tests to ensure deliveries meet initial design specifications
• Work with the Analytics and Product Management teams to make measurable UX decisions
• Understand and translate the long-term vision and strategic business goals into compelling design solutions
• Remain informed of best practices, especially within the mobile app landscape

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, interface design, mobile app design, interaction design
• Ability to provide a range of innovative and compositionally strong design solutions
• Fully conversant in Figma and/or other industry leading software
• Experience working on pattern libraries and design systems
• Ability to think creatively and present concepts clearly to stakeholders and team members
• Proven experience working with mobile applications, preferably B2C e-commerce properties with high traffic.
• Experience using AI tools in design workflows to enhance collaboration, accelerate prototyping and improve design-to-code handoff
• An understanding of capabilities and limitations of technologies that are used to create powerful interactive experiences: Swift / CSS / React etc is preferred
• An understanding of grid systems, layout, typography and graphic design is strongly desired
• Experience with usability testing and report generation beneficial

YOU (BEHAVIOURAL SKILLS)

• Strong creative problem-solving skills
• Excellent written, verbal communication and storytelling skills
• Ability to juggle and manage simultaneous concurrent requests within the same project area
• A keen eye for detail in designs and requirements
• Confidence in understanding complex business, system, and user flows and processes
• An active communicator - proactively raising questions and issues as encountered
• A curious, proactive and self-directed learner, interested in emerging tools, trends, processes and personal growth
• Slight flexibility in hours to accommodate our globally distributed team
• Have a hunger and passion for excellence

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
• Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

AS PART OF THE APPLICATION, PLEASE INCLUDE YOUR PORTFOLIO. APPLICATIONS WITHOUT A PORTFOLIO WILL NOT BE CONSIDERED.