Principal Engineer, CSRE (Remote, United Kingdom)

Job Summary:

This position will be part of Ticketmaster's global CSRE team. The team is responsible for building and maintaining core components of Ticketmaster's infrastructure, focusing on resilience and maintainability. CSRE work streams currently include release engineering, provisioning and maintenance, building and maintaining custom components, and developer enablement.

The Job:

You will be responsible for designing, building, rolling out and supporting key components across Ticketmaster's estate. Current projects include replacing our incident handling and alerting systems, reviewing and enhancing telemetry, and moving our Jira and Confluence infrastructure to the cloud. You will provide engineering leadership, and be responsible for defining architecture and delivery strategy to high quality standards. You will also be taking existing components and raising them to comply with those standards. You will think in systems—not just the software, but the people, processes, and pressures around it.

What You Will Be Doing:

• Building the frameworks, libraries, and tools that make other engineers faster.
• Untangling and improving legacy systems, from characterising current behaviour through to shipping changes.
• Designing for failure; building in fault tolerance, self-healing, and clear paths to scale.
• Designing to interfaces, not vendors. Building components that speak open standards.
• Evaluating, prototyping, and benchmarking new approaches before betting on them.
• Adopting and developing new software development techniques, leveraging LLMs and associated technologies.
• Ensuring work is visible, and that value delivered is clear.
• Mentoring fellow engineers.

What You Need to Know (or Technical Skills):

• Deep expertise in at least one programming language, and experience of applying that knowledge in other scenarios.
• Exposure to strongly typed languages and functional programming.
• A sense of taste; you can tell good design from bad, and articulate why.
• Able to design at the systems level and work effectively with complex legacy constraints.
• Open-minded about how LLMs change the craft of software engineering.

You (Behavioural Skills):

• At home in a SAFe process—PI objectives, ARTs, the cadence of reporting—and able to satisfy it while keeping the team lean and fast underneath.
• Humble and kind, with a supportive nature that encourages and fosters a positive environment for team members.
• Strong opinions lightly held—opinionated but not dogmatic.
• Skilled in managing relationships both upwards and downwards, effectively handling expectations and fostering collaboration across all levels of the organisation.
• Listening and coaching skills, capable of mentoring and teaching, with a strong ability to synthesize information and connect disparate ideas.
• Ability to own a problem end-to-end and finish it.
• Takes real pride in the work, holding others to the same bar.

Life at Ticketmaster:

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

• Reliability: We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
• Teamwork: We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
• Integrity: We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
• Belonging: We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

Equal Opportunities:

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Hiring Practices:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.