Director, Research and Insights in London

Live Nation UK’s Research and Insights Team is seeking a highly organised and commercially minded insights professional to join as a Director of Research and Insights. The R&I team is dedicated to empowering the business with a deep understanding of our live music fans. As a Director of R&I, you will collaborate across departments to enhance the event experience and provide actionable insights that help us better connect and engage our audience.

The successful candidate will be a highly organised, commercially minded professional with the ability to translate multiple datasets into actionable, commercially impactful insights. Reporting into the Head of Research and Insights, you will oversee delivery of key R&I initiatives across multiple concurrent workstreams, maintaining a hands-on role in analytical delivery alongside effective team and project management.

You will structure projects, allocate resources effectively across the team, and ensure work is delivered efficiently and to a high standard. Comfortable operating both strategically and tactically, you will combine strong analytical thinking with excellent stakeholder management in a fast-paced environment. This role combines a passion for live music with expertise in research methodologies, insight generation, storytelling, and strategic application of data to support commercial decision-making.

Who you are

You are highly organised, commercially minded, and solutions-oriented, with the ability to balance strategic thinking with hands-on delivery in a fast-paced environment. Comfortable managing multiple priorities simultaneously, you bring structure and clarity to complex projects and know how to keep teams aligned and moving forward.

You have strong judgement in how insights are applied to business challenges, using data and audience understanding to shape clear, actionable recommendations rather than analysis for analysis’s sake. You are confident both managing upwards and downwards – able to provide clear visibility, prioritise effectively, and support teams to deliver high-quality work across multiple concurrent initiatives.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Competencies / Skills / Knowledge / Experience

• Proven experience in market research and/or consumer insights from both client-side and agency environments.
• Advanced knowledge of quantitative methodologies (ie. MaxDiff, Conjoint, Segmentation) with the ability to design, analyse and translate findings into actionable insights.
• Strong knowledge of qualitative methodologies, including drafting discussion guides and moderating focus groups.
• Proficiency in statistical tools (e.g. DisplayR or equivalent); data visualisation platforms (e.g. Tableau) for creating dashboards and reports; social media listening tools (e.g. Meltwater Buzz) to extract actionable insights.
• Strong stakeholder management skills, with experience influencing cross-functional teams.
• Commercial acumen to align research findings into business strategies and measurable outcomes.
• Strong communication skills with a track record of presenting clear and compelling research findings to diverse internal stakeholders.

What the role includes

• Support the Head of R+I in embedding data and insights across the organisation, empowering teams to make informed commercial decisions.
• Oversee end-to-end delivery of quant and qual research projects, balancing hands-on execution with effective oversight of team and vendor delivery.
• Structure and manage multiple concurrent workstreams, ensuring clear prioritisation, resource allocation, timelines and accountability across the team.
• Line manage and support team members, helping to develop capabilities while maintaining high standards of delivery and efficient ways of working.
• Conduct advanced analysis across multiple datasets, including market-research, first-party data, and social listening outputs, to uncover commercially actionable insights.
• Present research findings clearly and concisely to internal stakeholders, ensuring insights are commercially relevant and actionable.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.