At a Glance
- Tasks: Manage box office operations and deliver exceptional customer service at O2 Academy Glasgow.
- Company: Join the Academy Music Group, a leader in live music and entertainment.
- Benefits: Inclusive work environment, professional development, and opportunities to grow your career.
- Other info: Flexible hours and a chance to work in a vibrant entertainment venue.
- Why this job: Be part of an exciting team that brings unforgettable live performances to life.
- Qualifications: Experience in box office management and strong customer service skills required.
The predicted salary is between 24300 - 29700 £ per year.
Venue: O2 Academy Glasgow
Company: Academy Music Group
Location: Glasgow
Reports to: General Manager
Working hours: Full-time
The role
The Box Office Manager is an integral position within the team, to provide seamless and exceptional customer and client services and our audiences. You will contribute to the effective running of our core business objectives and commercial targets, be passionate about the entertainment industry and highly motivated to deliver an outstanding experience to all clients and customers.
Our team
O2 Academy Glasgow is one of the city’s leading live music and club venues, where our shows and events are as diverse as the individuals within them. The successful candidate will be contributing to an innovative team to ensure high-quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do.
About you
- Experience in a box office environment within the live entertainment industry
- Significant experience in ticketing platforms
- Proven track record in customer service
- Proficient in Microsoft Office packages
- Strong communication and diplomacy skills
- Outstanding attention to detail with strong organisation skills
What we need
- Strong client and customer service experience
- Demonstrable leadership and motivation of others
- Passion and enthusiasm for the live events industry
- Ability to work with sensitive and embargoed information
- Ability to manage situations, work well under pressure and handle difficult situations with tact
- Flexibility to work irregular hours (weekends/evenings/public holidays)
- Willingness to build positive working relationships
- A proactive organiser in problem-solving who can negotiate solutions
What you’ll be doing
- Manage an efficient and smooth box office service
- Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
- First-class customer service
- Maintain first-rate relationships with clients, partners, and audiences
- Ensure accurate and timely sales of all ticketed events
- Monitor ticket allocations to maximise sales through Ticketmaster
- Ensure all paperwork and reporting are completed and professionally retained
- Supervise and train all casual box office employees
- Proactively manage all accessible ticketing requirements and communications
- Financial reporting and administration
- Reconciliation and cash management following AMG procedures
- Management of ticket stock and Ticketmaster equipment
- Support the Company’s charitable and guest ticketing services, following the AMG guestlist procedure and reconciliation
- Troubleshoot and report technical issues
- Work collaboratively with the venue team, partners and Company head office
- Publicly represent the venue and Company in a professional manner
Equal opportunities
We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Our company
Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media.
APPLICATION DEADLINE: Wednesday 30th September 2026. We reserve the right to close applications at any time.
Box Office Manager, Glasgow employer: Live Nation, Inc
Ticketmaster is an exceptional employer, offering a dynamic work culture in the heart of London that fosters innovation and collaboration. As a Senior Manager in B2B Growth Marketing, you will have access to extensive growth opportunities, professional development, and the chance to make a significant impact across 22+ markets. With a focus on data-driven strategies and cross-market enablement, you'll thrive in an environment that values creativity and results.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Manager, Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Live Nation, Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Live Nation, Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Box Office Manager, Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Live Nation, Inc:Your cover letter is your chance to shine! Tell us why you want to work at Live Nation, Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Live Nation, Inc!
How to prepare for a job interview at Live Nation, Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
