Live Nation is seeking an exceptional Customer Services Manager to lead the Escalations team, handling complex complaints across touring and festival portfolios. You will gather facts, build case files, draft fair responses, and liaise with the ADR service to manage submissions and deadlines.
The role requires strong investigative and stakeholder management skills, the ability to work under pressure, and a focus on data protection and process improvement.
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Escalations Manager, Customer Service Excellence employer: Live Nation, Inc
Ticketmaster is an exceptional employer, offering a dynamic work culture in the heart of London that fosters innovation and collaboration. As a Senior Manager in B2B Growth Marketing, you will have access to extensive growth opportunities, professional development, and the chance to make a significant impact across 22+ markets. With a focus on data-driven strategies and cross-market enablement, you'll thrive in an environment that values creativity and results.
