At a Glance
- Tasks: Assist in managing ticketing operations for live events and support the team with various tasks.
- Company: Join the UK's leading live music and entertainment venue operator, Academy Music Group.
- Benefits: Enjoy generous vacation, healthcare, tuition reimbursement, and access to free live events.
- Other info: Inclusive environment that supports your personal and professional growth.
- Why this job: Be part of a vibrant team in the exciting world of live entertainment.
- Qualifications: Experience with ticketing systems preferred; strong communication and attention to detail required.
The predicted salary is between 18900 - 23100 £ per year.
The Ticketing Assistant is a key role in the day to day running of the Ticketing Department and will contribute to the effective running of our core business objectives and commercial targets. The role demands flexibility working to numerous deadlines throughout the day. You will need to maintain a high level of accuracy and efficiency whilst assisting with all aspects of ticketing for the company. This role requires high levels of motivation and passion for the entertainment industry.
The AMG Ticketing department is the central point of contact for 20 Academy Music Group venues across the country. We assist the venues with all ticketing matters, working with senior management and our ticketing partner. The successful candidate will be part of a busy team which helps keep the ticketing operations at all venues running consistently and smoothly while offering advice and support.
About you
- Experience in ticketing platforms/systems and box office environment (preferred but not essential)
- Proficient in Microsoft Office packages specifically Excel and Outlook
- Strong communication skills
- Outstanding attention to detail
- Professional conduct when handling sensitive and embargoed info
What we need
- Passion and enthusiasm for the live events industry
- Willingness to build positive working relationships
- To deliver and maintain accurate information and reporting
- Ability to work to deadlines demonstrating excellent time management skills
- Ability to work collaboratively alongside the managers in a shared inbox
- Ability to take initiative and work flexibly throughout the day
- Maintain good working relationships with external clients and outlets
What the role includes
- Assisting with the management of the Priority site and working with the partnerships team to ensure the delivery of our partners' requirements including accurate and timely reporting.
- Monitoring all on-sales which impact on the Priority site.
- Producing regular allocation and presale statistics for presentation to our partners and the Finance department.
- Collating and sending venue ticket sales to the relevant distribution list as instructed.
- Working alongside others in a positive and helpful way, carrying out ad hoc duties as directed by management.
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
About the Company
The Company Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
Benefits
Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.
Application Deadline
APPLICATION DEADLINE: 1st September 2026. We reserve the right to close applications at any time.
Ticketing Assistant in Birmingham employer: Live Nation, Inc
Ticketmaster is an exceptional employer that champions innovation and collaboration, offering a fully remote role for a Senior Fullstack Engineer in the UK. With a strong focus on employee growth, you will have access to cutting-edge AI-assisted workflows and a supportive work culture that values architecture, code quality, and security. Join us to be part of a dynamic team that drives user-focused outcomes while enjoying the flexibility and benefits of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Assistant in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Live Nation, Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Live Nation, Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Ticketing Assistant in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Live Nation, Inc:Your cover letter is your chance to shine! Tell us why you want to work at Live Nation, Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Live Nation, Inc!
How to prepare for a job interview at Live Nation, Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
